Job Information
Barry Callebaut Sales Support NA in Casablanca, Massachusetts
Sales Support NA
Location:
Casablanca, MA, 507 20390
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the role
The Sales Support manages the day-to-day administrative activities of the sales team to ensure effective support for the organization's sales force and the efficient processing of sales transactions. This includes providing support to either the MD or Regional Account Managers and their designated account teams, which involves creating presentations and reporting. Additionally, the incumbent is responsible for addressing customer inquiries and needs, collaborating with Barry Callebaut resources for timely follow-up, and handling incoming inquiries from new customers by providing accurate information about our products and available alternative solutions.
Key responsibilities include
Organize Account meetings and take care of practical arrangements for any customer site visit
Working closely with the credit team to follow up on deductions in a timely fashion.
Supporting the sales team on timely follow-up on complaints with quality assurance.
Participating in trade shows to meet customers, get familiar with external sales efforts and generate new leads.
Working with Sales Managers to develop in-depth customer knowledge of their customer base.
Booking contracts with certain customers, especially when the outside sales team is ‘on the road’.
Take minutes at meetings as required and distribute them promptly.
Support any of the assigned Account Managers in the following sales tasks: Customer demand forecasting, Contract Management, Solving pricing issues/invoice queries, actively managing aged stock lists and pushing sales directly or through the account team.
Update salesforce and master data as required for account changes and contact detail changes.
Provision of product information to customers e.g. brochures, specifications. Circulation and communication of market data on request from customers.
Handle customer creation requests, enter sample requests on the database and check that they have been executed on a timely basis.
Monitor the status of sales administration activities to identify problem areas and adapt procedures to improve the overall performance of the team.
Liaise with functional or operational area managers (for example in sales, marketing, finance, supply and logistics) to ensure that sales administration activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities.
Support with basic inquiries, and sales activities e.g. training days, visits, and sample requests.
Actively help manage email traffic from the accounts to provide a fast and timely response on behalf of the Account Manager.
Coordinate follow-up of all projects for the key accounts and ensure that relevant deadlines are met.
About you
Bachelor's Degree in Food Science, Business, Marketing or similar
3+ years of relevant working experience in Sales
Knowledgeable of MS Office Suite
Strong numeracy skills
Excellent organizational and communication skills
High entrepreneurial drive
Fluent in English, French and Arabic
Must use SAP. Sage X3 knowledge is highly appreciated
Experience in a similar “commodity type” Industry
Commercial support experience in value-added selling
Financial Understanding in Business
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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