Job Information
Kuehne+Nagel GS Hosted Service Delivery Team Leader in Cebu, Philippines
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.
Your Role
To supervise a team that performs tasks for ISC customers in an accurate and timely manner. To ensure that the team meets service expectations in accordance with agreed requirements, SLAs and KPIs.
Your Responsibilities
Serves as the first point of contact for escalations
Trains new hires and ad-hoc topics where needed
Understands new tasks that are migrated and ensures instructions are understood by the team
Performs daily quality checks to ensure high level of work quality and productivity
Conducts timely coaching/feedback to staff for performance improvements and regular performance reviews
Review / analyze individual team performance and reports any issues/feedback to the manager
Conduct regular review of team's utilization (manpower resources)
Manage team attendance and seeks ways for continuous improvements
Your Skills and Experiences
Professional education or degree in Logistics/Business or related
Has at least 2 yrs leadership experience
Preferably with experience in Sea/Air/Finance
MS Excel (advanced) and other MS Office products (intermediate); Technical skills (VBA, macros, others)
Solid knowledge of international geography
Previous experience in trading or logistics field is an advantage
Strong leadership and people management skills, analytical and process-driven mind-set
Has good English communication skills
Good Reasons to Join
We offer opportunities where you can grow your expertise, shape processes, and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.