Job Information
Robert Half Customer Service Representative in Charlotte, North Carolina
Description
We are offering a contract to hire employment opportunity for a Customer Service Representative, located in Charlotte, North Carolina. This position primarily involves answering inbound calls, providing excellent customer service, and handling data entry tasks.
Responsibilities:
• Respond to inbound calls and address customer inquiries in a timely and professional manner
• Provide exceptional customer service, ensuring all customer needs and concerns are addressed effectively
• Perform data entry tasks, accurately entering customer information and order details into the system
• Handle call center customer service tasks, ensuring all calls are answered and no customer is left unattended
• Manage email correspondence, responding to customer emails in a professional and timely manner
• Execute order entry tasks, accurately entering and processing customer orders
• Schedule appointments as required, ensuring all appointments are accurately recorded and communicated
• Utilize Microsoft Excel and Microsoft Word for various tasks, ensuring all information is accurately recorded and organized
• Handle inbound and outbound calls, ensuring all customer inquiries are addressed and all necessary follow-up is done.
Requirements • Proficient in answering inbound calls and handling both inbound and outbound calls.
• Demonstrated experience in a call center customer service role.
• Excellent customer service skills with a customer-centric mindset.
• Strong data entry skills with high accuracy and attention to detail.
• Ability to correspond professionally via email.
• Proficient in Microsoft Excel and Microsoft Word.
• Experience in order entry and processing customer orders efficiently.
• Able to schedule appointments and manage calendar effectively.
• Knowledge of the wood and furniture manufacturing industry is a plus.
• Strong problem-solving skills and the ability to handle customer inquiries effectively.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .