Job Information
Equitable Employee Benefits Billing Manager in Charlotte, North Carolina
Employee Benefits Billing Manager ( 240000DS )
Primary Location : UNITED STATES-NC-Charlotte
Other Locations : UNITED STATES-NY-Syracuse
Organization : Equitable
Schedule : Full-time
Description
At Equitable, our power is in our people.
We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
Equitable is looking for an experienced Billing Manager to join our Employee Benefits team. This role will lead of team of 12 – 15 onshore and offshore and be responsible for Equitable’s billing and premium collections for our Employee Benefits group. The Billing Manager will be reporting into Head of Financial Services for Employee Benefits. This position can be based out of our Charlotte, NC or Syracuse, NY with flexibility to work in office and remotely each week.
Key Job Responsibilities
Manages the billing team (onshore and offshore) to achieve departmental targets and ensures timely and accurate billing and premium collections for group policies including the management of payment delinquencies and timely termination of unpaid policies.
Operates as the primary liaison between Employee Benefits and Equitable’s Finance and Insurance Accounting teams on all billing related initiatives and day to day production support.
Oversees policies and procedures for past due premiums and compliance with governmental rules and regulations.
Develops and maintains strong working relationships with internal business areas, policyholders, and Partners/ Third-Party Administrators to resolve collection concerns. Monitoring SLAs and providing visibility to internal teams into issues/tickets.
Audits current procedures to monitor and improve efficiency and scale of billing and premium collections functions.
Operates as a relationship manager with EB’s billing vendor. Monitors adherence to TPA contracts, service level agreements and new compliance requirements in addition to engaging on day-to-day production support or initiative-based efforts.
Supervises billing team personnel (onshore and offshore), including work allocation, training, coaching and development of onshore billing team members; motivates employees to achieve peak productivity and performance.
Supports the escalation lead on the billing team to resolve complex queries including the research & handling of escalated requests.
The base salary range for this position is $87,000 - $100,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits : Equitable Total Rewards Program (https://portal.equitable.com/appentry/EDoxRedirect?node_id=A2023013000001)
Qualifications
Required Qualifications
6 years of insurance billing experience, preferably in the Employee Benefits industry
4 years of managerial experience leading cross functional teams
Hands on professional work experience improving operations processes that results in increased scalability and efficiency for internal and external partners
Preferred Qualifications
Ability to work autonomously with limited supervision
Advanced knowledge of Microsoft office, highly proficient in MS Excel
Strong financial & customer service knowledge and experience
Skills
Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Customer Experience Management: Knowledge of customer experience management; ability to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Diversity, Equity and Inclusion: Demonstrates a commitment to Diversity, Equity and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating for change.
ABOUT EQUITABLE
At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com .
Req ID: 240000DS