Job Information
TD Bank Financial Crime Risk Management, Training Facilitator in Charlotte, North Carolina
Work Location:
Mount Laurel, New Jersey
Hours:
40
Pay Details:
$86,840 - $139,360 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Human Resources
Job Description:
Job Description Summary:
As a Facilitator for our U.S. Financial Crime Risk Management (FCRM) Training and Delivery Team, you will be responsible for conducting engaging and informative training sessions on various aspects of financial crimes utilizing a variety of instructional techniques to accommodate different learning styles. Your role will involve delivering training modules, facilitating discussions, and providing real-world examples to enhance participants' understanding and retention of training concepts.
The Facilitator III is the most senior level of TD facilitator, and is a subject matter expert in the areas of facilitation and training delivery. The Facilitator III is accountable to deliver the most complex facilitated learning solutions to broad audiences, including executives and large groups, both independently or as part of a group of facilitators, and through in-person and virtual delivery methods, and could include residential and/or leadership programs. The Facilitator III works collaboratively with Learning Business Partners to support the achievement of business and organizational objectives while exemplifying TD's brand and culture. The Facilitator III plays a leadership role in contributing to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and facilitation of Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization.
Key Responsibilities include:
Deliver standard and complex training materials for several financial crime courses including anti-money laundering (AML), fraud prevention, terrorist financing, sanctions compliance, and other relevant areas of financial crime and multiple components (e.g., new hire, refresher, process, procedures) to a diverse audience.
Collaborate with line of business and SMEs to identify training needs and objectives.
Design and develop training materials, including presentations, case studies, and interactive exercises to support effective learning outcomes.
Coordinate training schedules and logistics, ensuring timely delivery and maximum participation.
Facilitate group discussions and interactive activities to encourage participation and knowledge sharing among participants.
Provide guidance and support to participants in understanding complex regulatory requirements and implementing best practices for financial crime risk mitigation.
Collaborate with subject matter experts and other team members to continuously improve training content and delivery methods.
Assist in evaluating training effectiveness through assessments, feedback surveys, and performance metrics, and make recommendations for improvement as needed.
Provide ongoing support and guidance to line of businesses, serving as a resource for questions, clarification, and skill reinforcement.
Stay up-to-date with industry trends, regulatory changes, and emerging risks in financial crime to ensure training content remains relevant and effective.
Depth & Scope:
Takes a North American perspective and One TD approach to facilitation; ensures common content and learning structures are leveraged consistently and to the greatest extent possible, supporting customization only where there is a validated business need
Facilitates timely, high quality, consistent, creative, leading edge learning solutions through multiple modalities that positively impact business and TD metrics in partnership with design/development, program evaluation & measurement and others within the center of expertise (COE)
Top Facilitator specialist level requiring a more senior extensive managerial breadth and/or multi-business knowledge to deliver leadership/executive development curriculum and/or complex business-oriented programs (e.g. Build for the Future, Boot Camp program, etc.)
Typically called upon to facilitate and deliver enterprise programs or specialized curriculum that tend to be more high level, strategic, leadership oriented, theoretical and/or conceptual in nature or relate to a significantly complex business area
Exemplifies the TD brand and culture in all learning and business interactions
Plays a leadership role in building facilitation capability across the function to enable a centre of expertise; Provides objective and consistent observation and developmental coaching and feedback to peers and more junior facilitation roles to increase overall facilitation expertise, effectiveness and efficiency; Champions consistent practices, processes and measures across the facilitation function
Proactively looks for ways to enhance learner experience and engagement, uses multifaceted approaches/learning methodologies and/or various solutions to ensure learner needs are effectively supported
Partners across the L&D team and HR to support greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups
Provides deep subject matter expertise in facilitation including knowledge of external best practices, emerging trends, and vendors; consistently demonstrates best practices in facilitation
Provides input, counsel and advice on the design and development of new and maintenance of existing programs to ensure the end-user and facilitator perspective is reflected; Ensures consistent alignment to overall L&D maintenance strategy as it relates to facilitation
Consistently demonstrates strong knowledge and practice of effective adult education principles, problem solving techniques, discussion leading, effective questioning and conflict resolution
Varies delivery style, program structure and content to fit the audience, adapts to needs of the learners and adjusts curriculum as needed to manage group dynamics using a variety of methodologies, accountable for achieving the outcomes of the program
Leads strategic business planning and senior leadership facilitation engagements, and may represent TD externally to facilitate sessions at conferences and events, having accountability to design and deliver bespoke programs and partner with executives to determine strategic outcomes
Education & Experience:
Undergraduate degree or equivalent work experience
3+ years experience
Proven experience in delivering training or presentations to diverse audiences, preferably in a corporate or professional setting (virtual or in person)
Preferred Skills:
Experience successfully utilizing technology to deliver or facilitate training in a classroom environment.
Strong classroom presence and facilitation skills with a dynamic presentation style.
Experience with virtual training technologies such as Webex, MS Teams, LMS.
Excellent communication and interpersonal skills, with the ability to effectively engage and interact with participants at all levels of an organization.
Ability to adapt training content and delivery methods to meet the needs of different learning styles and audience backgrounds.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
Proficiency in Microsoft Office suite and other relevant software tools for developing and delivering training materials.
Knowledge and understanding of adult learning principles.
Strong classroom presence and facilitation skills with a dynamic presentation style.
Ability to lead, train, and provide feedback to colleagues and corresponding managers.
Ability to make timely and independent judgement decisions while working in a fast-paced and results driven environment.
Ability to travel occasionally for training sessions or meetings within TD Bank footprint.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.