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SUMMARY: The Vice President of USMS Operations - will primarily oversee, manage, supervise, and assist our Contract Manager (CM) personnel in the eastern Federal Judicial Circuits. CMs, in turn, manage a contingent of Intermediate Supervisors (IS) who oversee the Court Security Officer (CSO) staff. The two (2) VPs (East & West) and their counterparts at Walden HQ, the Director of Operations and the Director of Human Resources, along with the EVP, FSD share in the overall operations and maintenance of the USMS contract. This Walden Management Team has primacy over all aspects of the current operations to include providing Government contract security services in 47 States, and 4 territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In addition to other duties assigned by the President, CEO, COO or EVP, the VP of USMS Operations – East

• Direct oversight of assigned CM personnel (approximately 6) with secondary responsibility to assist or temporarily oversee VP USMS Operations-East personnel (an additional 6 CMs). In total, over 90 District Supervisor / Intermediate Supervisor personnel are direct reports to the CMs nationwide.

• Direct communication with USMS leadership to manage contract and CSO performance. Share and brief all communication with the Walden USMS Management team.

• Understand all aspects of the recruiting, vetting, testing, hiring and placement of the CSO.

• Manage all performance standard violations (PSV) assigned; maintaining all required timelines and make recommendations for actions consistent with Walden Discipline Processes and the Statement of Work.

• Maintain consistent and constant communication with each CM seven days a week.

• Assist with and manage CM personnel / personal matters.

• Keep EVP, Federal Services Division updated, request assistance needed, and ensure the Walden USMS Management Team is apprised of critical or unusual occurrences.

• Work with FSD personnel to implement policies and goals within the division.

• Partners with the Director of Operations providing requested information for all FSD invoicing and other contract deliverables (e.g., USMS Monthly Activity Reports, Aging report response, other billing, reconciliation of accounts)

• Effectively communicates the needs of the Director of Operations to the other departments and corporate units.

• Partners with Director of Human Resources to ensure thorough training of all assigned employees. Coordination, oversight, management of client/site-specific training, and annual refresher training for security personnel, as well as meet corporate training standards. Be available to take control of critical incidents; in person if necessary. Ensure all responses are timely, appropriate, adequately staffed and Walden’s USMS Management Team is kept informed.

• Gain and maintain a complete understanding of collective bargaining unit agreements (CBA). Understand the need to interact with the Walden USMS Management Team personnel and Walden Legal personnel on issues directly, indirectly or potentially related to the CBA or any other labor law, rule or regulation.

• Partners with responsible staff to ensure all contractual scheduled hours are met with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.

• Works with staff to ensure that they are meeting all contract obligations in regard to labor hours, reporting, and other contract specifications according to the Statement of Work.

• Develops and maintains operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.

• Facilitates meeting client needs; meet with clients as needed, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.

• Ensures the successful operational implementation of new contract start-up, including personnel requirements, material, training, facility, and equipment needs.

• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage;

• Develops CM staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)

• Ensures employee grievances are heard and resolved and that personnel records are updated and accurate.

• Capably utilizes WinTeam and other programs to produce reports (such as Customer/Department Overtime, Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training detail reports) that require interpretation and action for effective business management; support Operations Managers and Account Managers in WinTeam as needed.

• Although supervision is in place, the VP of USMS Operations must be available via cell phone for emergency or developing issues. Must respond promptly to calls/contacts.

SUPERVISORY RESPONSIBILITIES:

Manages all CM personnel assigned who oversee DS/IS staff and the day-to-day operations. Communicates the operational needs to the other departments or directorates, and ensures effective management of contracts.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures;

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;

• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Manages project team activities;

• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others;

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments;

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information;

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed;

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results;

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities;

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others;

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Available to staff as needed; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills;

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS);

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources;

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce;

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values;

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity;

• Strategic Thinking - Understands organization's strengths & weaknesses;

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions;

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks;

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;

• Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality;

• Quantity - Meets productivity standards; Strives to increase productivity; Works quickly;

• Safety and Security - Observes safety and security procedures;

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events;

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time;

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan;

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed;

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university; and minimum of three years management experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, business correspondence, and post/procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as overtime, payroll, payrates, bill rates, work hours, complex schedules, discounts, commissions and percentages.

REASONING ABILITY:

Ability to solve practical problems; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet programs; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid State Driver’s License;

OTHER QUALIFICATIONS:

Available 24 hours per day, seven days per week.

General working remote (home-based) this position will travel approximately 25% to inspect assigned accounts/posts or corporate travel as needed. Individual site visit expected.

Residence preferred east of the Mississippi river.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The VP USMS Operations must be capable of working in a fast paced/high stress environment.

The noise level in the work environment is usually moderate.

OTHER TASKS:

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans status, or disability. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor.