FirstBank Jobs

Company Overview:

People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us.

Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing offshore platforms hundreds of miles from shore, and using our expertise to design and build offshore wind infrastructure.

For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

Here, what you do matters.

Job Overview:

The professional works in close coordination with the DBAs and other teams to support new features, software releases, and other technical issues. They should provide quick and instant solutions for issues related to the production Linux systems. The Linux System Administrator works to optimize real-time performance requirements and system backups.

The administrator will make sure the current security patches and bug fixes are intact. The professional provides a guide for patching schedules and outages. They have a prominent role to play in the successful completion of major system enhancements and various other development activities. The professional must have excellent knowledge of domains and VM installation.

The Linux administrator is the common point between the organization and the customer. The professional performs monitoring, partitioning, replication, load balancing, system administration, and performance tuning as well. They also have to conduct root cause analysis to prevent the recurrence of problems.

The administrator will handle the recovery and restoration of servers. They provide technical assistance in system diagnostics, documentation, and errors. The Linux administrator supports disaster recovery planning, testing, and execution. They will document and upgrade system software and hardware products. The professional should have Linux System Administration experience to lead the team.

The System Administrator will mechanize different tasks in multiple environments. The professionals have to respond to alerts, customer-reported issues and troubleshoot the problems. They can independently decide within the established support practices. The professionals will leverage the configuration management infrastructure to accomplish consistent and scalable results.

The Linux System Administrator will take care of the small projects at the service level. They have to optimize the existing environments based on business and security needs. There is a need for the System Administrator to identify and rectify any complex OS issues. They must ensure high availability and resiliency of production systems.

The professional will take care of the software and hardware function. The system administrator has to install in a physical or virtual computer environment such as VMware, and Microsoft Azure. It is the job of the Linux System Administrator to resolve file service issues with Network File Service and storage with NetApp. They should ensure the computer systems are following the security practices and established guidelines. The administrator has to coordinate with the internal customer teams to drive projects and improvements.

Key Tasks and Responsibilities:

• Apply broad knowledge of IT operations principles, business drivers, and related areas to impact results

• Build relationships with key functional stakeholders in the business and communicate appropriately with them

• Broad knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, and Infrastructure Projects)

• Strong business acumen and the ability to translate technical terms into business terms required

• Responsible for day-to-day service operations. This includes providing regular infrastructure maintenance and support, with prompt resolution of issues, off-hours support, and compliance with IT governance and processes

• Proactively use root cause analysis to increase operational efficiency

• Effectively manage third-party service providers

• Liaise with vendors and application teams to drive the root cause analysis and problem resolutions

• Provide daily, weekly, and monthly reports to the appropriate audience

• Manage a team of IT support resources to provide best-in-class IT service to all functional users

• Manage performance of Level 2 & Level 3 services and support clients while ensuring service levels are achieved and customer expectations are met or exceeded

• Responsible for ensuring staff are meeting/exceeding expectations regarding performance and defined SLA metrics/benchmarks

• Work with senior leadership and management in the business units to communicate issues, resolutions, and impact on business, as well as report on Metrics/KPIs

• Develop end-user communications and ongoing technical training material is required

• Impact the quality of operations provided by internal and external operations teams

• Directly affects customer satisfaction through engagement with customers and by providing transparency into operational outcomes

• Manage and engage with external vendors & internal stakeholders to negotiate contracts and key deliverables of IT assets procurement and services

• Direct and oversee vendor work

Essential Qualifications and Education:

• Minimum bachelor’s degree in computer science, computer engineering, or related field or equivalent work experience

• ITIL Certification nice to have

• 3+ years of work experience; Work experience can be waived with higher than minimum Degree requirement met Broad technical knowledge of end-user technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber)

• In-depth knowledge of IT infrastructure operations (Networking and Connectivity, Server Support, Infrastructure Projects)

• Experience managing IT Asset lifecycle from procurement to inventory management and secure disposal

• Provide support after new systems are rolled out and train non-technical end users

• Strong Customer service skills

• Good verbal and written communication skills

• Knowledge of Microsoft operating systems and Office suites

• Follow processes and procedures

• Ability to solve highly complex, non-routine problems and coordinate troubleshooting efforts from various teams into a cohesive solution

• Enhanced root-cause analysis skills, with the ability to identify improvement opportunities in the technology stack, suggest improvements to current processes, and demonstrate a cross-functional approach to problem resolution

• Communication (written and verbal) and presentation delivery skills are required

• Strong PowerPoint skills are a must

• Experience with satellite technology (VSAT) to attend to vessels’ demands

• Responsible for critical work and complex projects performed within a broader technical and business context

• Ability to think creatively and come up with solutions quickly in critical environments

• Ability to work independently as well as within a team environment

• Desired excellent organizational, project management, and communication skills

• Must be able to successfully work on multiple projects simultaneously and work under tight deadlines in a results-oriented environment

• Proven people management and leadership skills and at least 5 yrs. of relevant experience

• Strong client-facing skills, with the ability to quickly establish rapport with client contacts at all levels

• P&L experience a plus

• Able to anticipate problems before they arise, plan effectively for future activities, and manage unplanned events in a controlled manner

• Experience in dealing with client contacts at a senior level

• Service delivery background in Infrastructure Management preferred

• Must be self-motivated, flexible, and highly resourceful to reach acceptable solutions at the Enterprise tier

• Must possess strong verbal & written communication skills, with demonstrated experience in effectively speaking to all levels of the organization

• Must possess strong verbal & written communication skills

• Able to travel if required for meetings.

Preferred Qualifications and Education:

• A Linux system administrator should have a bachelor’s degree in computer science, information technology, information science, telecommunications or 3+ years of significant work experience in Linux

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McDermott is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, genetic information, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.