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Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small, mid and enterprise-level customers.

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for partnering to guide customers throughout their life-cycle journey both to and within the cloud, ensuring their success every step of the way. In this highly visible role you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption and optimization. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned and governed by the CSM that are critical to the success of our customers' cloud journey.

You are encouraged to think big, invent and simplify, and take ownership on customer challenges and opportunities. You will not only bring the best of AWS/Amazon to our customers, you will also proactively help solve customer challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be detail driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and execution team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience and customer success by deploying AWS solutions and driving innovation. You should also be obsessed with contributing to the day-to-day management of your customers' successful migration to - and leveraging of - AWS; as well as contributing to and leading success initiatives within your team and organization.

Key job responsibilities

• Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS account team

• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships through customer success

• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for your customers

• Possess a strong background in change management and incorporating organizational change best practices seamlessly into program governance

• Accelerate customer adoption through education and enablement

• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption and modernization as well as best practice implementations

• Manage time efficiently, align and engage required Customer, AWS, and partner teams to accelerate and optimize your customers' cloud journey

• Be a thought leader across Amazon organizations to knowledge share, leverage and refine success mechanisms, mentor others, and impact outcomes and industry trends

About the team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

We are open to hiring candidates to work out of one of the following locations:

Atlanta, GA, USA | Chicago, IL, USA | Dallas, TX, USA | Minneapolis, MN, USA

Basic Qualifications

• 5+ years of experience leading and governing large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

• 2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies

• Demonstrated ability to work and communicate (written and verbal) with both technical and non-technical individuals

• Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience

• Ability to travel 15% to 30% as needed

Preferred Qualifications

• Banking, Financial Services Industry (FSI) experience/background

• AWS technical certification

• GenAI (Generative Artificial Intelligence) understanding

• Direct experience implementing cloud services including migrations and modernization projects or programs

• Experience in a lead role governing large technology driven transformation projects

• Project management certification or training such as PMP, Scrum, or other Agile experience and certification

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.