Job Information
Help at Home Intake Coordinator for IL in Chicago, Illinois
Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.
Job Summary:
The Intake Coordinator handles telephone inquiries as well as email correspondence for all Illinois Department on Aging (IDOA), Veterans Affairs (VA), Managed Care Organization (MCO), Department of Rehabilitative Services (DORS) and other relevant contracts. This position is considered a Remote Role but prefer for someone who lives in the state of Illinois as may need to travel into an IL based office.
**_As a key member of the team:_**You are flexible and can embrace change
You value progress over perfection
You care about your work, the team you’re on, and the people we are helping
You make it a priority to get to know the people around you – build relationships with your colleagues and business partners
You say what needs to be said, while considering how it’ll affect culture and output
Hold others to a high standard
Duties and Responsibilities:
Receives and responds to incoming calls and inquiries into client services for the IL market.
Processes Illinois Department on Aging (IDOA), Veterans Affairs (VA), Department of Rehabilitative Services (DORS), Managed Care Organization (MCO), and other relevant contracts for the IL market.
Assigning cases to the appropriate branch per zip codes and geographical location and uploads to AMS and other systems/platforms.
Tracking Expiring Authorizations for open cases.
Maintains the IL Client Master list and other intake Smartsheets as needed.
Educating the supervisors and branch managers, when necessary, on the proper documentation that must be obtained to begin service for a client.
Assisting the RCM team with clearing open AR issues and working to proactively prevent those issues.
Check and complete review of client eligibility status in PSS, Medi, and/or other systems.
Perform other duties as assigned.
Required Skills/Abilities:
Intermediate level computer skills, including creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint)
Ability to key quickly and accurately.
Strong communication skills, oral and written.
Excellent interpersonal skills.
Strong attention to detail.
Education and Experience:
High School diploma or GED required.
One (1) to two (2) years’ experience of revenue cycle management or billing experience in the healthcare field.
Prior customer service or sales experience is preferred.
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