FirstBank Jobs

Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Job Summary: As the Fraud Operations Solutions Leader, you will be responsible for leading a group of professionals who implement strategic initiatives to optimize operational processes within the Enterprise Fraud Services organization. Your team is responsible for identifying inefficiencies, analyzing data, and developing innovative solutions to streamline workflows, reduce variability, enhance productivity, and deliver operational excellence. You will lead a team who will collaborate cross-functionally to implement best practices, standardize procedures, and continuously improve operational performance. Job Responsibilities: Develop and implement operational strategies that align with the company's goal and objectives, ensuring efficient and effective processes across the Enterprise Fraud Services organization. Lead, mentor and manage a team of Fraud Operation Solutions professionals who will: Lead process improvement projects by identifying areas for optimization within operational workflows. Analyze current processes and performance metrics to identify opportunities for efficiency gains and cost reduction. Develop and implement strategies to streamline workflows, reduce waste, and improve overall operational efficiency. Utilize various tools and methodologies such as Lean Six Sigma, Kaizen, and process mapping to drive continuous improvement initiatives. Collaborate with cross-functional teams to gather input, gain buy-in, and implement process enhancements. Design and implement process controls to ensure consistent and reliable operations. Conduct training sessions to educate team members on new processes and procedures. Monitor and evaluate the effectiveness of implemented improvements, making adjustments as needed to achieve desired outcomes. Identify and mitigate potential risks associated with process changes, ensuring smooth implementation and minimal disruption to operations. Stay current with industry trends and best practices in process improvement methodologies, incorporating new ideas and techniques into existing processes. Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations. Desired Skills: Business Process Analysis Change Management Policies, Procedures, and Guidelines Management Process Design Process Simplification Business Case Analysis Customer Experience Improvement Performance Management Presentation Skills Technical Documentation Collaboration Critical Thinking Process Mapping Basic technical skills in SAS/SQL Required qualifications: 5+ years of experience of 1st or 2nd line Fraud Operations Bachelor's Degree/or equivalent experience. Broad understanding across Fraud Operations Ability to lead a high performing team of professionals Proven track record of being able to drive projects from idea to execution Demonstrate and maintain familiarity of industry trends and practices in fraud, Risk Management, Compliance, and Operations. Advanced PowerPoint and Excel skills Excellent written, verbal, and interpersonal communication skills Self-motivated and possess the ability to work in a fast paced environment and deliver action results quickly Ability to engage across lines of business and with senior level executives Experience with design and implementation of new processes and/or products Experience with developing policy and/or technology requirements for initiatives Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment.