FirstBank Jobs

Ohio Means Jobs Cleveland Cuyahoga County is sourcing for a Senior Client Manager role. JOB PURPOSE Responsible to provide external support to clients for an assigned book of business, giving internal direction to the client management support team; collaborates with internal resources as needed to ensure the client's needs are satisfied with responsibility for retaining existing business. ESSENTIAL DUTIES AND RESPONSIBILITIES • Serves as the key service client contact to identify, design, communicate and implement cost effective Property & Casualty solutions to cover risk appropriately; includes pre-qualifying, reviewing, identifying and procuring coverage needs. • Collaborates with Sales / Business Development and Client Executive teams to support the achievement of defined new business, retention and growth goals. • Maintains a book of business by practice based on complexity and the servicing of client needs: o National Accounts: 20 - 100 accounts; total book value of $500K to $2M. o Middle Market: 50 - 150 accounts; total book value of $450K - $1.5M. o Executive Risk: 50 - 150 accounts; total book value of $450K - $1.5M. • Ensures that all client service needs are delivered in a timely and professional manner including contract reviews, exposure and coverage questions, proposals, binding communications, certificate template creation and approval, etc. • Works closely and supports agency relationships with appropriate client contacts at all levels. • Directs the onboarding of new clients by collaborating with the Sales / Business Development staff to obtain thorough and accurate information required for the established agency compliance standards. • Serves the Practice Leader, Team Leader, Client Executives and Sales / Business Development staff in the development and implementation of the Oswald Companies Client Service Deliverable for new and existing accounts. • Risk Assessment - demonstrates the ability to examine the operations of an insured and/or prospect thoroughly, identifying the potential internal and external exposures that could negatively impact their respective business. • Marketing - compiles the appropriate underwriting information for a given account, and engages the most favorable carrier partners to review/quote the necessary coverage based upon the needs of the client coupled with our extensive knowledge regarding carrier appetites and relationships. • Servicing - ensures the day-to-day servicing needs of our clients are addressed in a timely, complete and professional manner, which includes but is not limited to certificate issuances, endorsement requests, coverage inquiries, billing coordination, etc. • Stewardship - coordinates team members in the preparation of a comprehensive list of services rendered to a client in a given time period; concisely articulates the value of those products and services to the insured. • Loss Control - assists insureds and/or prospects to understand ways in which risk can be minimized or mitigated and helps facilitates those services as appropriate. • Serves as the sole Oswald Companies representative for more complex "house accounts" where no Sales / Business Development staff are assigned. • Required to attend and conduct client meetings as the sole Oswald Companies representative when needed; clearly articulates key P&C coverage issues and recommendations to all parties involved, and is able to respond to complex coverage questions in impromptu situations. • Remains current with respect to industry updates, carrier appetites and underwriting capabilities to ensure optimal program placement and pricing negotiations for each client. • Maintains favorable and productive relationships with all underwriters in support of key carrier relationships to achieve best-in-class results for the client. • Occasionally represents Oswald Companies at company functions, Agency Cou