Job Information
HEI Hotels and Resorts Room Service (In-Room Dining) Server in Cleveland, Ohio
About Us
The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history!Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Grow in your career at the Westin Cleveland Downtown! Serve in-room dining with exceptional hospitality, anticipating their needs and creating a memorable dining experience in the convenience of their guest room. Work with the team to coordinate the guest meal orders, ensure accuracy of order for food and beverages and select appropriate items that accompany the dining experience .
Responsibilities
Provide a warm welcome and fond farewell when interacting with guests and meeting our brand expectations.
Set up and deliver all food and beverage orders to guest rooms in accordance with guidelines, procedures and policies.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines and clean guest hallways.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders.
Complete all shift side work as required for smooth outlet and kitchen operations.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Qualifications
Ability to make exceptional experience for our guests and anticipating their needs.
Ability to communicate well with our guests.
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job LocationsUS-OH-Cleveland
Posted Date1 week ago(6/12/2024 10:09 AM)
Requisition ID2024-48889
CategoryFood and Beverage
Position TypeRegular Full-Time
FLSA StatusNon-Exempt
Location NameWestin Cleveland
Discretionary Performance Bonus EligibleNo
Tipped / Service Charge EligibleYes