FirstBank Jobs

Job Type Full-time Description

K2United is seeking a detail-oriented and organized individual to join our team as an Order Processing and Support Technician. This role is pivotal in ensuring the efficient handling of purchase orders, quotes, and invoices while providing exceptional Tier 1 support to our clients. The ideal candidate will be adept at processing financial transactions, managing customer accounts, and assisting with departmental audits.

About You:

You are passionate about delivering top-notch service and are dedicated to ensuring customer satisfaction at every interaction. If you have a proven track record of success in the help desk field and are a reliable and trusted resource for resolving complex issues and supporting end-users effectively, we encourage you to join our team. Your qualifications include:

• Previous customer service-related training and work experience
• Proficient in the use of a variety of web browsers and email clients
• Working knowledge of Microsoft Office applications (Word, Excel)
• Ability to communicate technical information to non-technical clients
• Maintains customer relationship and exception documentation.
• Good organizational skills, team player, and ability to take initiative
• Ability to obtain Federal Security clearances to handle security-sensitive information

Your Impact:

• Serves as the primary point of contact for troubleshooting and post-sales support to ensure world-class customer satisfaction.
• Works directly with clients, customers, partners and internal departments via telephone, chat, and e-mail to log, track, troubleshoot and resolve technical issues.
• Trains customers and peers on the use and support of company products.
• Communicates and resolves customer support issues in a timely manner.
• Investigates users problems and develop solutions to complex situations.
• Communicate all comments and suggestions from user to the product development team.

Who is K2United?

At its core, K2United is a group of unique people coming together to do the remarkable. We believe in creating a workplace where sincerity and open communication are the norm. We value respect, encourage innovation, and believe wholeheartedly in the value of collaboration and a little nerdy camaraderie. Our talented teams have provided cybersecurity advisory services to federal agencies for over 20 years, and we also develop industry-recognized online education through our CareerSafe brand.

We think were a pretty fantastic company to work for, but you dont have to take our word for it: K2United is a certifiedGreat Place to Work{rel="noreferrer noopener" target="_blank"}and has been named one of the Best Small Workplacesandtrade; in the U.S.

Benefits:

• 401(k) plan with employer matching contributions
• Low-cost, comprehensive medical benefits for employees and their families
• Flexibility for those needing time off for jury duty, voting, military leave, etc.
• Wellness stipend program (includes fitness reimbursement program)
• Tuition stipend
• Casual dress work environment
• Technical training and certifications as required
• Any of our CareerSafe Online training courses for free to employee and immediate family

Requirements

• Previous work experience providing software and/or Internet tech support by phone
• Previous call center experience

Education:High School Diploma or GED

Security Clearances:Ability to obtain a Department of Education, FEMA, or TSA clearance

Physical Demands:The physical demands listed below are required to perform the essential functions of this job. Reasonable accommodations can be made to help individuals with a disability to perform essential job functions. An employee in this role must remain in a stationary position 75% of the time and will occasionally need to move ab ut inside the office to access file cabinets and office machinery. This position requires constant operation of a computer. The employee must frequently communicate and exchange accurate information.

Work Environment:This job will operate in a well-lit and temperature-controlled office environment. In this role, there will be standard office equipment such as phones, computers, photocopiers, and filing cabinets. A designated room and desk setup will be needed.

You must be a United States citizen, be willing to take a drug test as part of the selection process, and submit to a credit and background investigation as part of the selection process. The US Government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for US citizens.K2United, LLC provides equal employment opportunities to all qualified applicants without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.