Job Information
El Paso County Customer Service Representative in Colorado Springs, Colorado
Customer Service Representative
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Customer Service Representative
Salary
$51,896.00 - $53,435.20 Annually
Location
Colorado Springs, CO
Job Type
Full-Time
Job Number
2400309
Department
Sheriff's Office
Opening Date
06/08/2024
Closing Date
6/23/2024 11:59 PM Mountain
Description
Benefits
Questions
Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .
Job Summary
Salary to be commensurate with qualifications.
This is an in-person position and is not eligible for remote work. This position has an anticipated work schedule of Monday – Friday, 7:45am - 4:15pm or 8:00am - 4:30pm, subject to change. Under FLSA guidelines, this position is non-exempt.
Please be advised this position may close on or after 06/10/2024 without advance notice, should we receive a sufficient number of qualified applications.
Greets, directs, and assists customers entering the Office of the Sheriff lobby; performs data entry, records maintenance, and other administrative duties in support of office operations.
Essential Duties/Responsibilities
Provides customer service in the Office of the Sheriff to include providing assistance/direction to the public in person and over the phone as well as receiving and recording phone messages for Office personnel as needed.
Preforms opening and closing duties for the front lobby of the Office of the Sheriff.
Distributes incoming mail to the proper recipient within the Sheriff's Office.
Updates and maintains the Office of the Sheriff phone list.
Assists the Records section with data entry of State and County traffic citations requiring training on Law Enforcement Records Management System (LERMS), Beacon, and Colorado Revised Statutes (CRS).
Assists the Records section in various projects to include scanning documents.
Performs background checks for various agencies.
Accepts Records Release requests and payments.
Collects payments for County citations issued by the Sheriff’s Office, County Parks and Recreation, and the Pikes Peak Humane Society.
Maintains control of and initiates case reports for property found in the lobby; packages property for transfer to the Evidence Unit.
Assists the Concealed Handgun Permits office with various duties as needed.
Assists other sections with special projects and/or requests as needed.
Performs other duties as required.
Qualifications
Knowledge, Skills, and Abilities:
Must be honest and possess a high degree of personal integrity.
Ability to type 40 words per minute (WPM) and enter data accurately.
Ability to update and maintain accurate records.
Ability to communicate effectively and professionally with the general public, Sheriff's Office staff, and other law enforcement personnel.
Ability to maintain confidentiality.
Ability to use standard office equipment, including but not limited to, computer, typewriter, fax machine, and photocopier.
Maintain regular and punctual attendance.
Required Education and Experience:
High school diploma or equivalent education.
Minimum one year of administrative experience.
Licenses/Certificates:
Must possess and maintain a valid driver's license.
Must obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.
Pre-Employment Requirements:
- Must pass conditional post offer background investigation, truth verification examination, drug screen, and typing test for speed and accuracy.
Work Conditions
Duties are performed in a lobby setting with daily interaction with the public.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.