Job Information
Robert Half Help Desk Analyst in Colorado Springs, Colorado
Description
We are in search of a proactive Help Desk Analyst to join our team, located in Colorado Springs, Colorado. As a Help Desk Analyst, you will be instrumental in providing technical support to internal users, managing Active Directory accounts, and maintaining hardware components. This role offers a short term contract employment opportunity.
Responsibilities:
• Provide technical assistance and support for incoming queries related to computer systems, software, hardware, and network infrastructure
• Manage user accounts, permissions, groups, and access rights in Active Directory to ensure security and compliance with organizational policies
• Utilize ticketing systems to log, track, and prioritize support requests, ensuring timely resolution and effective communication with end-users
• Diagnose and resolve hardware issues including desktops, laptops, printers, and peripherals. Install, configure, and maintain hardware components as needed
• Install, troubleshoot, and update software applications used within the organization. Provide guidance and training to users on software usage as necessary
• Maintain accurate records and documentation of support activities, including resolutions, troubleshooting steps, and system configurations
• Conduct training sessions or create user guides to help employees utilize IT resources efficiently and effectively
• Collaborate with other IT team members to escalate and resolve complex technical issues
• Stay updated with the latest technologies and industry trends. Propose and implement improvements to enhance the efficiency and effectiveness of IT support services.
Requirements
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field (preferred) OR equivalent work experience.
Proven experience in a help desk or technical support role.
Proficiency in Active Directory management, including user account administration and group policy management.
Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.
Strong troubleshooting skills with the ability to diagnose and resolve hardware and software issues.
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to work independently and prioritize tasks in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .