Job Information
Maxim Healthcare Services Payroll Customer Service Representative I in Columbia, Maryland
The Payroll Customer Service Representative I assists field offices with payroll questions via the Customer Service Hotline and the Payroll Customer Service email inbox.
Essential Duties and Responsibilities:
Provides excellent customer service to field offices and co-workers regarding payroll matters, including payroll requests and questions
Manages the payroll customer service inbox and ensures that all requests are being responded to in a timely manner
Confirms that standard payroll forms are completed correctly
Monitors all requests and concerns within the ticketing system
Completes all duties with a high degree of accuracy
Performs other duties as assigned/necessary
Minimum Requirements:
High School diploma or GED required
One to three (1-3) years experience in Payroll required
Customer service experience, especially in a call center environment, is preferred
Excellent listening skills
Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
Ability to adapt to changing priorities and environments
Ability to analyze personnel and payroll information and take appropriate action
Ability to function effectively as a team member and work with other employees, customers, and management
Excellent organizational/time-management skills, attention to detail, and follow-through to any outstanding issues
About Maxim Healthcare Services
Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.