Job Information
AT&T Video Service Support Manager (TM I) in Columbia, Maryland
Job Description:
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.
RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.
AT&T has an opening for a Video Service Support Manager to provide additional assistance in communication with customers, other RIS I Management, the video service technician team and Refresh
Description of Job Duties/Responsibilities: This role would provide additional leadership to our team as well as overlap any coverage for Operations when needed, attending in-person offsite meetings and/or working on other operational adjustments.
Overseeing/Monitoring the VTC queue and maintaining customer updates from project start to ticket closure.
Start preparing & organizing the next VTC refresh.
Completing A014 CDRL’s and Power Space and Cooling Submissions.
Completing Service Projects to meet A014 deadlines.
Scheduling VTC/Projects and coordinating major project schedules.
Corresponding with customers via email, virtual & necessary in person site visits.
Ensuring teams are assigned weekly based on priorities, with appropriate equipment coordination.
Reporting daily status updates, attending daily/weekly/monthly required meetings.
Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications: High school diploma, experience with the MPO customer and 3 years of experience working with customer hardware, networks with a preferred focus on Video or AVMM support.
The ability and willingness to effectively communicate with all levels of AT&T and Customer management. Familiarity with ServiceNow, and Service Level Agreements (SLAs)
Ready to join our team? Apply today!
Our Video Service Support Manager (TM I) (Government) earns between $79,300 - $110,200 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Columbia, Maryland
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status