Job Information
Xerox Professional Services Consultant in Columbus, Ohio
Professional Services Consultant
General Information
Press space or enter keys to toggle section visibility
City
Columbus
State/Province
Ohio
Country
United States
Department
Presales & Implementation
Date
Monday, June 10, 2024
Working time
Full-time
Ref#
20033376
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Presales & Implementation
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
59,160
Annual Base Salary Maximum
118,320
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .
Description & Requirements
Press space or enter keys to toggle section visibility
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
Xerox Corporation is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Professional Services Consultant who will be responsible for providing technology consulting services for Managed Information Technology (IT) Services clients located throughout southeastern U.S. Client consulting will focus on identifying business risk, defining long term IT initiatives and developing a technology budget. As our Professional Services Consultant you will act as the central point of contact for maintaining the business relationship. The role is a secondary point of escalation for issues and client concerns. The vCIO is not an account manager, but is responsible for generating non-recurring revenue, agreement renewals and increasing year over year monthly recurring revenue.
Responsibilities:
Plan and attend regular client meetings to help design a 1 / 3 / 5 - year IT strategy for the client environment
Act as liaison between the technical resources and the client – the ability to make complex IT solutions sound simple will go far here
Responsible for driving project work into the client businesses you are assigned
At times, work onsite in a technical manner assisting the Solutions Architect team in data gathering for a Statement of Work (SOW)
Responsible for writing and gaining client sign off on annual renewals for Managed Services
Responsible for interfacing with the client’s assigned Network Administrators to gain clear knowledge on the technical situation of the client’s environment
Responsible for guaranteeing customer satisfaction by acting as the customer advocate role to the Xerox service delivery group as a whole
Qualifications:
Self-Starter – takes a project from discovery to completion with very little guidance
Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Geography - Must reside in the southeastern United States, preferably Atlanta, GA or Montgomery, AL. While this position is remote, it requires travel to customer's locations throughout the southeastern U.S.
Education and Experience:
Education: Four year college degree preferred in a related major (infosec / computer science / business administration, etc.)
Experience: 5+ years business experience working with clients on IT related matters
Computer Skills: Familiarity of mainstream technology solutions such as Microsoft Windows platforms, firewall / security technology, virtualization technologies, switching / routing technologies, and cloud computing.
#LI-RL1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.