FirstBank Jobs

Become a Quantitative Analytics Associate Senior on our Consumer and Community Banking (CCB) Remediations & Corrections data analytics team that supports Auto Finance, Business Banking, Consumer Banking, Credit Card, and Wealth Management. You will benefit from unique exposure to various products and teams within the firm. This centralized analytics model provides increased career mobility, stronger controls and more opportunities to allow you to work across multiple lines of businesses and acquire knowledge on a variety of financial products. In order to excel, you'll be highly motivated, highly analytical, extremely detail oriented, and an exceptional problem solver who takes pride in being part of an organization that owns customer issues from beginning to end and delivers a great customer service.

As a Quantitative Analytics Associate Senior in Remediations and Corrections, you will play a key role in the identification, classification, and correction of customer impacts caused by business process or operational breaks within CCB. Within this function, the team focuses on correcting impacted customers via recalculating and/or crediting finance charges and fees, and processing account credits to fix customer accounts.

Job responsibilities:

• Collaborate with key stakeholders across the firm to understand the context of cases including the issue and how to use analytic techniques to carry out requirements (which requires translating high-level requirements into detailed steps)

• Query databases and manipulate data to identify correction population, financials, and create execution files using account, customer, and transaction level data

• Ensure analytics steps are accurate through attention to detail and supporting the independent validation team with understanding case requirements and code

• Use SAS macros or another tool to automate analytics steps which are repetitive between cases

• Continuously develop skills to provide best-in-class analytics in treatment of customer issues.

Required qualifications, capabilities, and skills

• Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)

• 3+ years of experience with SQL and at least one of the following analytical tools: SAS, Python, R.

• Experience working with at least one line of business within Chase Consumer and Community Bank

• Strong communication skills (both written and verbal)

• Detailed and quality oriented

• Ability and willingness to mentor junior members of the team

Preferred qualifications, capabilities, and skills

• Master's degree with plus years of code development working experience in SQL/SAS

• Demonstrated ability to influence and partner collaboratively with business partners

• Demonstrated advanced troubleshooting and problem-solving skills with a customer service focus

This role does not offer visa sponsorship.

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans