Job Information
Kuehne+Nagel Sea Logistics Customer Care Specialist in Columbus, Ohio
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Columbus site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.
Your Role
Reporting to the Sea Logistics Customer Care Manager you will support Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. You will be the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Your Responsibilities
You will maintain files related to all sea import shipments.
Collaborate with employees in all Kuehne+Nagel offices.
You will always challenge status quo when it comes to process improvement and cost control.
Process files while following all procedures.
You will maintain real-time visibility of our customers' transactions.
Create all elements of the customer information into our core operating systems and tools by requesting Business Profile creation/updates and maintenance of Wiki page.
Monitor, prioritize and balance customer specific needs daily by answering queries and requests through multi-channel communication streams.
Awareness of and adherence to QSHE (Quality, Safety& Health, Environment, Security & Dangerous Goods) programs
Your Skills and Experiences
High school diploma or equivalent.
2+ years of freight forwarding experience.
2+ years of customer service experience.
You have the ability to analyze data
You have the ability to travel for business needs.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.