Job Information
JPMorgan Chase Sr. Operations Specialist I - Assumptions in Columbus, Ohio
Join our Mortgage Assumption Team as an Operations Sr. Specialist I, where you will have the opportunity to provide extraordinary service to customers during significant life events. This role offers a challenging and rewarding environment, where you will facilitating the transition of a loan to closure, working under tight timeframes with a high level of quality.
As an Operations Sr. Specialist I in the Mortgage Assumption Team, you will be responsible for delivering exceptional service to customers navigating significant life events such as marriage, divorce, or death. Your duties will include the creation of Disclosure and/or Closing Packages for Assumptions, adhering to the agreed Service Level Agreement. Operating under strict deadlines, you will be expected to maintain high-quality work and have a solid understanding of the loan origination process, underwriting, and mortgage industry terms and conditions.
This is an in office 5 days a week role located in Columbus OH. This role does not offer immigration sponsorship or relocation assistance.
Job Responsibilities
Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and opening correspondence
Create and maintain loan files
Print and process mail
Provide coverage for any of the support roles, as dictated by absences or volume fluctuations
Monitor and update various system records
Communicate with external agents and internal colleagues to resolve issues and discrepancies
Perform additional duties as assigned
Required Qualifications, Capabilities, and Skills
Possess strong attention to detail and strong problem-solving skills
Ability to work in a fast-paced environment
Basic office and computer skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Prior customer service experience
High school diploma or equivalent
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans