FirstBank Jobs

NY1496559 Customer Service Representative. Hybrid Position for Optum. $1,500 Sign On Bonus For External Candidates

If you are within commuting distance of Cooperstown, NY, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. Positions in this function are responsible for providing expertise and customer service support to callers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This job requires working independently and most tasks are not continuously reviewed by others. Supervision/guidance is required for higher level tasks.

This position is full-time, Monday Friday. Employees are required to work our normal business hours of 2:30pm 11:00pm (with rotating weekends). It may be necessary, given the business need, to work occasional overtime or weekends.

Our office is located at 31 Beaver Street, Cooperstown, NY. Employees will be required to work some days onsite and some days from home.

We offer 4-5 weeks of onsite on-the-job training. They will work a variety of shifts during training. Need open availability for training. A lot of classes are dayshift. The hours of the training will be aligned with your schedule.

*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

Primary Responsibilities:

Answers inbound phone calls while providing a high-quality patient/caller experience. Schedules, reschedules, and cancels appointments. Performs referral coordination including completing Open Referrals and/or referral tracking queue. Works all assigned work timely according to department standards and documents all actions in the system. Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases. Responds to general information requests and/or inquiries from patients, physicians, medical offices, and other callers. Communicates effectively and in a professional manner. Processes all work-related responsibilities in an efficient, timely and accurate manner.

Required Qualifications:

Must be at least 18 years of age OR older Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. Ability to work any: Monday to Friday 2:30pm 11pm with rotating weekends. Ability to work from home on rotating weekends. Position primarily onsite with some work from home weekends. Must be available to work primarily onsite at 31 Beaver Street in Cooperstown, NY. Preferred Qualifications:

1+ years of experience in healthcare customer service Telecommuting Requirements:

Reside within commutable distance of 31 Beaver Street, Cooperstown, NY Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. New York Residents Only: The hourly range for New York residents is $16.00 $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

APPLY ONLINE: https://careers.unitedhealthgroup.com/job/20135495/customer-service-representative-cooperstown-ny-cooperstown-ny/