Job Information
University of Miami Manager, Desktop Support in Coral Gables, Florida
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
The Manager, Desktop Support establishes, prioritizes, and supervises varied tasks relating to desktop support via phone, remote computer access, and in person. Moreover, this employee coordinates all installations and fixes for desktop computers, including computer laboratories and classrooms, and academic and administrative systems. The incumbent also oversees the setup, maintenance, and on-going administration of various mission critical servers.
Department Specific Functions:
Manage all aspects of Desktop Support operations for the University, including but not limited to installation, coordination, configuration, monitoring, and daily operation of the user application software/hardware on the network.
Develop procedures and standards associated with Desktop Support operations for administration, management, monitoring and operating procedures. This includes research, analysis, recommendation, installation and management.
Manage the technical layout, design and 24/7 operations of Desktop Support operations to include staffing support issues.
Participate in campus wide strategic and tactical planning; focusing on customer support.
Communicate with other groups within the department to ensure that current and future initiatives are properly conveyed to support staff for uninterrupted operations.
Performs service recovery steps as needed directly with the affected customer.
Responsible for training and professional development of the Desktop Support staff including designing of curriculum and syllabus implementation.
Confer with and advise subordinates of administrative policies and procedures, technical problems, priorities, and methodology.
Prepare activity and progress reports regarding his/her group responsibilities.
Responsible for the Computer Life Cycle Management program.
Minimum Qualifications:
Education:
Bachelor’s degree in relevant field
Experience:
Minimum 5 years of relevant experience. Any relevant education, certifications and/or work experience may be considered.
Knowledge, Skills and Attitudes:
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals, and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A13
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.