Job Information
TEKsystems Processing Specialist in Coraopolis, Pennsylvania
Description:
The role of the Processing Representative is to provide superior quality when processing each transaction. This includes following all ECSI processing policies and accurately completing transactions in a timely manner while also complying with federal student loan regulatory policies and procedures. The Processing Representative will also participate in team activities to support the ECSI service initiatives
Skills:
Support, Customer service, processing, detail oriented, communication and people skills
Top Skills Details:
Support,Customer service,processing,detail oriented,communication and people skills
Additional Skills & Qualifications:
Must be able to work independently on tasks assigned to you on a day by day basis Must be able to perform all aspects of Basic Production including: sorting and distributing incoming mail utilizing the Global Search function to identify and route mail accurately when necessary Responsible for learning, understanding and applying all student loan regulations, policies and procedures and passing regulation certification Ability to utilize the following areas of SAL to research and resolve client issues: Primary window, memo, history, prior bills/billing history and credit bureau reporting. Answer, investigate and/or initiate actions on customer inquiries, requests or complaints on all loan products and services efficiently from the following customer access channels: Team Support. Follow-up as required to ensure customer satisfaction Responsible for answering inquiries from all customer access channels regarding basic loan/account information Process all paperwork and adjustments received accurately to keep borrower accounts current including deferment, forbearance, cancellation, AmeriCorps, Loan Verification forms, and E-Oscar Process loan intakes on behalf of the Department of Education Utilize the Employee website to view scanned images to answer questions about submitted paperwork, view Electronic Bills and Current Account Balance screens to assist with payment questions and access historical information to check the status of electronic check and credit card payments Responsible for continually updating personal knowledge of changes to company products/services, technology, regulations and policies and procedures, and call center practices and policies Participate in training to improve skills, performance levels and overall personal development Consistently exceed set performance standards for service quality, accuracy and volume. Work with supervisor to jointly set performance goals and determine methods of improving performance
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.