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Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Description:

Be part of something bigger! BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Key responsibilities will include:

· Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates.

· Identify and coordinate resolution of any issues that may negatively affect customer satisfaction.

· Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to enter in ERP system.

· Process requests for credit, rebill and returns as needed.

· Work with Supply Chain to support on-time delivery and other company KPI’s. Meet or exceed established order accuracy and turn-around standards.

· Handle all customer contacts in a professional and courteous manner.

· Comply with all Company, Departmental, and applicable Quality System work instructions, procedures, and policies.

· Manage short supply situations, backorders and manual allocations as required.

· Input and manage orders for exception products requiring special handling. Compose accurate, prompt, and appropriate replies to all customer contacts.

· Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies.

· Ensure that all potentially serious incidents are raised to the appropriate levels of Management.

· Support promotional sales campaigns and product launches.

· Resolve service complaints to the satisfaction of the customer within established company

· Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulation

Job Requirements:

· Minimum of 2 years business related experience in a customer contact center.

· Minimum of high school diploma, or equivalent; an Associate’s or bachelor’s degree is preferred.

· Experience managing supplies and equipment.

· Proficiency in Microsoft Office.

· Experience with contact center software and phone systems.

· Minimum of 1 year experience working in an ERP (SAP and or JDE) is preferred.

· Experience in a medical device or health care company is preferred.

· Must be able to work shifts ranging from 8:00am – 5:30pm EST/EDT

· Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate.

· Demonstrated excellent customer service skills.

· Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.

· Excellent organizational skills; attention to detail

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit  https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA GA - Covington BMD

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.