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Summary This position will report to the Supervisory Health System Specialist of the Patient Registration/Patient Benefit Department, Business Office, Division of Administrative Services in Crownpoint, NM. This section provides registration admission, pre-certification and eligibility services to new and returning patients. Responsibilities This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and\/or missing information. Interviews patients and/or family members to obtain pertinent and accurate patient registration information. Obtains photocopies of legal documents regarding adoption, power of attorney and name changes. Operates personal computers, data processing equipment, and/or office support software for different types of word processing, data entry, or data retrieval; uses grammar, spelling, punctuation, and required formats. Assists patients in completing new or updated forms, explains and obtains signatures for file on required form(s), such as Medicare Secondary Payer form, Assignment of Benefits form, HIPAA/Privacy Act forms, and Notification to provide Certificate of Indian Blood, prior to clinic services for billing purposes and/or Contract Health Services eligibility. Completes admissions forms for scheduled admissions from information provided by the patient and by the referring provider. Processes admissions to the medical center embossing various documents for distribution to designated services, referring patients to assigned wards and giving individual instructions to patients. Adheres to Privacy Act of 1974 and the use of confidential information and health records as an integral part of the interviewing office function and the privacy of individuals which must be protected to the fullest extent possible. Maintains, verifies, key-enters, and updates alternate data necessary for accurate billing using the current patient registration database system. Obtains third party coverage information; collects and photocopies health insurance cards. Verifies eligibility by contacting the Social Security Administration, Railroad Retirement communicates and assists board, Income Support Division, Department of Economic Security, State Medicaid Offices and private/commercial insurance companies. Obtains prior authorization for care to enable the billing section for billing purposes for healthcare services received for Indian and/or Non-Indian beneficiaries; identifies and refers potentially eligible patients to the Contact Representative. Ensures patient understands the fair entitlement of IHS/non IHS facilities; explains the program to the patients, such as reasons for need of Medicare/Medicaid and/or private/commercial insurance. Communicates and assists Contact Representatives in obtaining pre-screens and/or applications; review appointment listing the day before appointment date; determines which patient need referring to Contact Representative. Requirements Conditions of Employment Selectee may be subject to a probationary/trial period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Confidential Financial Disclosure Form required. Measles and Rubella immunization required for selectees born after 1957 and seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities. COVID-19 vaccination is required for all selectees prior to entrance on duty. The employee is required to work rotating weekend schedule and holidays and may be required to work rotating shifts. You will need to set up direct deposit so we can pay you. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process. Qualifications To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. BASIC REQUIREMENT(S): GS-04: One (1) year of general experience; OR, Two (2) years above high school. GS-05: One (1) year of specialized experience equivalent to at least the GS-04 grade level; OR, Four (4) years above high school. GS-06: One (1) year of specialized experience equivalent to at least the GS-05 grade level; education generally, not applicable. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-05: Specialized Experience - Interview patient to obtain personal demographic information, assist patient with form completion, determine eligibility for alternate resources for health care, verify information into electronic health record, scan and file information into electronic health record, enter patient demographic and insurance information into an automated patient registration system; greets patients and their family members, answer questions, apply state laws concerning vital statistic records and birth/death certificates. GS-06: Specialized Experience - In addition to the above GS-05, able to organize patient records, extract medical information and review records for completeness, accuracy, and consistency with medical facility requirements; record data involving patient appointments, admissions and discharge/transfer information using the medical facility's automated and/or manual medical records system; respond to changing priorities that frequently depend upon the urgency of the situation. You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). Education GS-04: Two (2) years above high school. GS-05: Four (4) years above high school. GS-06: Education generally, not applicable. When there is a positive education requirement, or you are using education to qualify as a substitution for experience, transcripts (unofficial) are required at the time of application to verify that you meet the educational requirement or substitution. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information IHS selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally, in a federally-operated hospital, clinic, or health station must receive at least one of the two doses of COVID-19 vaccine in a two-dose series, or one dose of COVID-19 vaccine in a single-dose before entry on duty to their position or have IHS approve a medical or religious exemption. If an exemption is approved then wearing a face mask and regular testing is required. Anyone in violation of this condition of employment may face disciplinary action up to and including removal from federal service. Additional selection(s) of candidates may be possible within 240 days from the date the certificate of eligibles was issued for this announcement. This position is covered by a Bargaining Unit. Government housing is not available. This position has promotion potential to the GS-06 grade level. Promotion to the next grade level is at management's discretion and is based on your demonstrated ability to perform the higher level duties, the continuing need for the higher level duties, and "Regulatory/Administrative" approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.