Job Information
Ford Motor Company GXP Product Owner in Dearborn, Michigan
In this position…
The Product Owner is responsible for the identification, development, execution, and ongoing management of the Digital Customer & Dealer Experiences. You will have a laser focus on utilizing everything in your playbook to ensure we deliver the best customer and dealer experience through all channels (Dealer Portal, Mobile App, Web, Fleet Telematics, etc) with a focus on feature development and delivery. The Digital Experience you deliver will help build a Best-in-Class scheduling and service experiences for both the customer and dealer.
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Customer Experience (CX) team delivers owner and user experiences that save time, improve lives, and create personal connections. We strive to build lifelong relationships and turn customers into brand advocates by ensuring they are treated like family.
What you'll do…
Defining, grooming and development of features based on customer/dealer experience, competitive benchmarking, consumer trends and dealer feedback, etc.
Collect and incorporate global customer and dealer feedback into platform capabilities and roadmap priority for retail and commercial businesses.
Collect and incorporate stakeholder input from marketing, technical, privacy, legal, finance and accounting teams to ensure the proper capabilities and priorities are reflected on the roadmap.
Work closely with your Operations, Architecture, and Integration teams to develop and prioritize business requirements across software platforms and applications needed to deliver customer/dealer value across the Ford value chain.
Work with product designers to create and validate User Interface designs and wireframes.
Work with product managers to translate customer/dealer needs into a backlog of user stories for software engineers and accept these user stories as they are completed.
Act as the voice of the customer and dealer with all product analysts, product managers, senior leadership and development teams.
Success looks like a clearly articulated product strategy, vision and roadmap with milestones to get us from now to a launched commercial product that has been informed by user research, user testing and experimentation.
Communicate the vision to all stakeholders.
You'll have...
A Bachelor’s degree
5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines / technologies / processes as a Product Manager, Program Manager,
DevOps or similar discipline.
3+ years of product management experience working in a fast-paced, environment where priorities shift on a regular basis.
3+ years of experience working in a fast-paced agile environment using creative problem-solving skills to make decisions.
3+ years experience owning/driving roadmap strategy and definition.
3+ years experience with end-to-end product delivery.
3+ years experience in front-end customer experience products.
3+ years experience managing a complex backlog with many stakeholders. • Managing product development within Rally
Even better, you may have...
Master’s Degree or MBA
Experience in applying Human Centered Design practices to customer experience design, product development and/or Software Development
Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space.
Strong organizational and time management skills with the ability to manage multiple, competing priorities simultaneously, multi-task, and meet deadlines.
Firm grasp of capacity-based planning
Exceptional verbal and written communication skills, capable of presenting to senior leadership.
Excellent business judgment and demonstrated ability to think and act both strategically and tactically.
Self-starter who is customer obsessed, detail-oriented, and an enthusiastic team player.
Experience with Commercial/Fleet Operations are a plus.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-1.pdf)
This position is a range of salary grades 6-8 .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
Requisition ID : 31146