Job Information
State of Colorado Quality Improvement Specialist in Denver, Colorado
Quality Improvement Specialist
Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4565993)
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Quality Improvement Specialist
Salary
$57,708.00 - $66,378.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
QAA 00137 07.02.2024
Department
Department of Early Childhood
Opening Date
07/02/2024
Closing Date
7/16/2024 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
710 S Ash St, Denver, CO 80246, USA
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
jenny.n.nguyen@state.co,us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
STATE OF COLORADO RESIDENCY REQUIRED
NOTE: This announcement may be used to fill multiple openings. This position is open only to Colorado state residents.
Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.
Committed to Diversity - We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. If you’re looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion (https://www.youtube.com/watch?v=eAPo-IRsOZU&t=3s) .
We offer a generous benefits package including:
• 11 paid holidays per year plus vacation and sick leave
• Medical, dental, and vision plans
• State paid life insurance policy
• Choice of 2 retirement plans (defined benefit or defined contribution)
• Optional 401(k) and 457 plans
• State paid short-term disability coverage
• Additional optional life and disability plans
• Credit Union membership
• Training and professional development
To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits .
Some positions may qualify for the Public Service Loan Forgiveness Program . For more information, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
This position will have the opportunity for a hybrid schedule (a combination of in-office and remote workplace). **Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.
Administrator class series description available online
Description of Job
The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Colorado's young children, their families and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs.
About the department:
The Early Learning Access and Quality unit has staff dedicated to managing and distributing quality grant funds related to state and federal initiatives. The unit administers the following programs: The School Readiness Quality Improvement Program, Infant and Toddler Quality and Availability program, Colorado Child Care Assistance Program (CCCAP) Quality funding, and Child Care Development Fund (CCDF) quality programming. This includes the Colorado Shines Quality Rating and Improvement System (QRIS) quality grants, Child Care Resource and Referral (CCR&R), and Early Childhood Councils (ECC). In addition, the unit manages federal and state stimulus programs: The Emerging and Expanding grant, Child Care Sustainability grants, Child Care Innovation Grants, and the Employer Based Child Care grant. These initiatives aim to support early childhood programs with continuous quality improvement and sustainability, including coaching, technical assistance, professional development, educational materials, and improvement grants as supported through the Early Childhood Councils. This unit works with state-level stakeholders such as Early Childhood Councils and Child Care Resource and Referral to implement strategies that support early education programs at the community level and is responsible for completing statutory, regulatory, and reporting requirements and serves as the point for information about quality initiatives
What you’ll be doing:
The Access and Quality unit manages the Colorado Shines and Emerging and Expanding grant spending and tracking within the Colorado Shines Quality Improvement Module, which is part of the Quality Rating and Improvement System within the Salesforce system. This position will support and administer the implementation of the Colorado Shines Quality Improvement module as a support for training, vendor management, reporting, help desk, data collection, and communication. As part of the CSQI Module, providers have access to an approved vendor pool that may offer discounts on goods or free shipping, among other benefits. To be listed, vendors must go through an approval process and sign an MOU agreement with the State of Colorado. This position will administer and support this process.
Duties include but are not limited to:
Complete Instructional guides and video scripts for training and support to users of the Colorado Shines Quality Improvement (CSQI) Module hosted in Salesforce
Manage the Colorado Shines Help Desk, ensuring proper distribution of calls, logging of call data, follow up with Systems Admin on bugs and reporting on recurring challenges to help prioritize future system enhancements.
Reporting on updates and gathering information from users via the State TA Day calls or user task groups as needed.
Maintain User information (QI Navigators, Grant Leads, etc)
Work with Systems Admin on report creation for users as needed and reporting for spending record reporting
Oversee the management of MOUs within the OnBase system.
Facilitate communications and outreach efforts with vendors.
Coordinate the onboarding process for new vendors.
Develop and implement processes and protocols for vendors to follow.
Build Collaborative relationships with stakeholders to support ongoing dialog for programmatic and analytical purposes.
Provide ongoing technical assistance and updates.
Serve as the primary point of contact for systems support, system navigation, and new employee training.
Support funding stream management within the CSQI Module.
Support review of CSQI grant applications.
Support contract management, to include invoice approvals, amendments, and renewals as needed.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
H1B3XXADMINISTRATOR III (https://drive.google.com/file/d/0B4enHpLSVk4eWkZaX3pITkthalE/view?usp=sharing&resourcekey=0-7JnyseeYiyxZjlARRHfAZg)
MINIMUM QUALIFICATIONS:
Experience Only:
Six (6) years of relevant experience in an occupational field related to programmatic and technical support, customer service, human or social services or early childhood programs.
Education and Experience Requirements:
Bachelor's degree from an accredited institution in a field of study related to Human Services, Early Childhood Education, Business Administration or or a closely related field.
And,
Two years of professional experience in an occupational field related to programmatic and technical support, customer service, human or social services or early childhood programs.
Substitutions:
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. “See Resume” statements on the application will not be accepted. In addition,part-time work will be prorated.
Preferred Qualifications:
State experience relevant to this position
Knowledge of Colorado Shines Quality Rating and Improvement System
Experience in an Early Childhood Support Setting
Call center experience/customer focused problem solving
Experience/familiarity with programs supported through the Colorado Department of Early Childhood
Highly Desired:
Experience using Salesforce database system
Experience managing budgets
Experience working in a public service role
Conditions of Employment:
A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDEC with an official disposition of any charges.
DEFINITION OF PROFESSIONAL EXPERIENCE:
Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
How to Apply (https://careers.colorado.gov/how-to-apply) (PLEASE READ CAREFULLY)
Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.
Complete Applications must include the following documents:
A complete CDEC Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.
If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.
Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.
Comparative Analysis Process
The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.
Failure to submit properly completed documents by the closing date will result in your application being rejected.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Transfer, Non-Disciplinary Demotion or Reinstatement
If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.
ADAAA Accommodations:
CDEC is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to the HR Specialist Jenny Nguyen at jenny.n.nguyen@state.co.us
Technical Assistance:
If you experience difficulty in uploading or attaching documents to your online application, or for any other technical difficulties, call NEOGOV technical support at 855-524-5627 anytime between 6:00 a.m.-6:00 p.m. (Pacific Time).
The Department does not offer sponsored visas for employment purposes.
HOW TO APPLY: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
IF NOT APPLYING ON-LINE, SUBMIT APPLICATION TO:
Online applications are strongly preferred. If you are unable to submit an online application, please reach out to the contact listed. Please note, all applications must be received by the closing date listed on the job posting.
DEPARTMENT CONTACT INFORMATION:
jenny.n.nguyen@state.co.us
METHODS OF APPOINTMENT: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
Describe your experience with working within tight deadlines and multiple priorities. Be specific about the situation and your role.
02
Describe a time you had to work with a difficult customer, what was the situation and how did you handle it.
03
Describe a project you are most proud of. What was the project, your specific role, and the outcome.
04
What type of Leadership/supervision is needed to do your best work?
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If you indicated that you are a "current "State of Colorado employee, please list all State of Colorado Departments or institutions of Higher Education for which you have worked for and your Employee ID (if known):
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If you indicated that you are a "previous" State of Colorado employee, please list all State of Colorado Departments or institutions of Higher Education for which you have worked for and your Employee ID (if known)
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If you indicated that you are a "current "or "previous" State of Colorado employee, please list your dates of employment and classifications for all State of Colorado Departments or institutes of Higher Education for which you have worked.
Required Question
Agency
State of Colorado
Address
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Website
https://careers.colorado.gov/
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