Job Information
State of Colorado TEMPORARY Customer Service Representative – Northeast Regional Office in Denver, Colorado
TEMPORARY Customer Service Representative – Northeast Regional Office
Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4538600)
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TEMPORARY Customer Service Representative – Northeast Regional Office
Salary
$17.00 - $19.00 Hourly
Location
Denver, CO
Job Type
Temporary (9 months or less)
Job Number
2024TEMP - PMA168
Department
Department of Natural Resources
Division
Colorado Parks & Wildlife
Opening Date
06/10/2024
Closing Date
7/1/2024 11:59 PM Mountain
FLSA
Determined by Position
Primary Physical Work Address
6060 Broadway, Denver CO 80216
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
dnrhremployeetransactions@state.co.us
Type of Announcement
This is a temporary position. Applications will be considered from residents and non-residents of Colorado.
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Department Information
THIS IS ATEMPORARYPOSITION (9 MONTHS OR LESS) - PAYING $17.00 PER HOUR
EMPLOYMENT STARTS July 2024 THROUGH January 2025.
To apply, please submit your applicationwith resumes and cover letters attached. This announcement will remain open until FILLED. You are encouraged to apply early.
The mission of the Colorado Department of Natural Resources (https://cdnr.us/Pages/DNRDefault.aspx#/start) is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion we welcome applications from people of diverse backgrounds and abilities.
COLORADO PARKS AND WILDLIFE (CPW)
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources. Colorado Parks and Wildlife. (http://cpw.state.co.us/)
Description of Job
DESCRIPTION OF JOB:
This is an entry-level position that will include an introduction to all aspects of the agency and is a great way to be exposed to and gain experience in CPW. A customer service-based position that provides information and handles all aspects of product sales to customers while providing support to the staff. Daily interaction with walk-in customers requires effective communication and public relations skills along with handling incoming calls. Duties include but are not limited to:
Sell products and provide information to customers, including sales of wildlife products (hunting and fishing licenses, refund and duplicate licenses, and hunter education cards) and parks products (park passes, OHV Permits, snowmobile and boat registrations).
Maintenance of customer records in IPAWS (name and address changes, hunter education verification, and other documentation as needed).
Answer incoming calls, handle inquiries about wildlife or parks, and/or direct to appropriate staff.
Maintain and update information bulletin boards, seasonal handouts/reports/forms, and informational packets.
Perform wildlife euthanization
Provide internal customer service to other staff, serving as front desk reception; administrative duties such as management of copy, fax and IPAWS Machines including supply stocking.
Backup to maintenance of animal seals log and stocking of required supplies for mandatory animal checks.
Pickup/delivery and distribution of mail
Monitors and ensures that standard office supplies, brochures, and merchandise are in stock.
Other administrative duties as assigned.
UNIFORMS:
The office will provide some uniform items. Employee may be required to purchase limited uniform items at their own expense.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
BASIC REQUIREMENTS:
Must be 18 years of age or older.
Must have a current & valid drivers' license or reliable transportation.
Applicants may be subject to successful completion of a comprehensive background check.
Must be willing and able to work 40 hours per week.
Must be available to work some weekends and holidays.
Previous experience handling money and working with the public preferred
Possess strong interpersonal communication skills to deliver excellent customer service.
Previous experience with Word or Excel is helpful
Ability to work well within a team.
Preference may be given to applicants with or working towards a Natural Resources degree or similar education.
Supplemental Information
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dnrhremployeebenefits@state.co.us or call 303-866-2667.
E-Verify employer:
The Department of Natural Resources participates in E-Verify (https://secure.neogov.com/images/AgencyImages/jobposting/2027/jobpostings/image/E-Verify_Participating_Employer.jpg) in accordance with the program's Right to Work (https://secure.neogov.com/images/AgencyImages/jobposting/2027/jobpostings/image/ier_righttoworkposter-%20jpeg(1).jpg) for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S. Learn more (https://www.e-verify.gov/) about E-Verify, including your rights and responsibilities.
Toll–Free Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues.
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
Agency
State of Colorado
Address
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the "Printer" icon located above the job title
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Website
https://careers.colorado.gov/
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