Job Information
PLURALSIGHT, LLC Associate Technical Account Manager in DRAPER, Utah
Job Description:
About Pluralsight Founded in 2004 and trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate faster and create progress for the world.
Working at Pluralsight At Pluralsight, we believe everyone should have the opportunity to build progress through technology. That everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world.
And we don't let fear, egos or drama distract us from our mission. We're adults, and we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics and trust in each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds and experiences, and united by our mission to democratize technology skills, we are one.
The Opportunity * The Associate Technical Account Manager (TAM) is a subject matter expert on our Skills products and dedicated to specific business accounts. * An Associate TAM will be a primary technical contact for the customer's plan admin, coordinating activities and resources to ensure the customer is realizing the most value out of the product. * Troubleshooting systems issues as they arise. * Strengthen relationships with customers by demonstrating alignment with their strategic goals and quantifying Pluralsight's impact against their goals * Determining whether the current customer solution can be upgraded or if a new system needs to be installed. * Presenting customers with design ideas and schematics. * Project managing the design and implementation of the system. * An Associate TAM will work closely with key customers, as well as the Pluralsight Sales, Success, Support, and ProServ teams.
Who you're committed to being: * A life-long learner, developing and maintaining subject-matter expertise of Pluralsight's platform and products. * Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes. * Proactively take corrective actions in a timely manner and make strategic recommendations to help customers be more successful. Raise technical issues to product support, engineering, and engaging leadership when needed. * An advocate of learning, promoting and assisting companies to embrace a culture of learning by demonstrating Skills reporting to enhance their employees' professional development. * Collaborative and resourceful, working with Account Executives, Customer Success Managers, Professional Services, and others to ensure effective execution on customer success plans. * Bring structure to the client's decision-making process by communicating and evaluating solution options, and facilitating agreement among key stakeholders.
What you'll own: * Project managing the design and implementation of the system integration. Becoming an authority on each customer's product implementation by developing relationships with the customer's business and technical collaborators * Accelerating the customer's business priorities and goals by providing thoughtful recommendations and owning the projects that improve account health. * Developing relationships with customer's business and technical decision makers to be seen as a trusted advisor. * Promoting early adoption of new platform capabilities, ensuring our largest accounts are also our product champions. * Assessing, documenting, communicating, and following up on application health with the customer and i nternal teams. The Associate TAM will be expected to maintain key... For full info follow application link.