Job Information
Dubai Holding Outlet General Manager - Jumeirah Marsa Al Arab in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.
About the Job:
An opportunity has arisen for an Outlet General Manager to join our team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
Manages the day-to-day operations of the restaurant providing guidance, encouraging teamwork, and facilitating related professional work processes to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
Develops the annual restaurant outlet business plan, revenue targets and expense budgets and present for review with the Director of F&B to ensure this is in line with Jumeirah Group policies.
Monitors customer satisfaction and respond to customer feedback and complaints ensuring procedures are followed to preserve the restaurants and the Group’s positive image.
Monitors and forecast progress against the plan throughout the year and initiate corrective actions, if required, to drive optimal performance and achieve financial and other business targets.
Ensures Guests’ dining experience by maintaining consistently high personalised service standards, good food quality and presentation, in line with their expectations.
Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Monitors reports, customer feedback, competitor activities and industry trends to ensure the restaurant concepts, services and menus deliver required business results.
Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, and establishing personal networks to stay up to date with international trends and to ensure the competitive advantage of the restaurant
Manages and ensures effective purchasing, stock control and food cost control, selecting good value high quality products in line with the Restaurant concept and budgets, and maintaining availability whilst minimising waste and loss.
Ensures compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
Recommends continuous improvements to departmental policies, processes, and procedures. Provide instructions and guidance to subordinates for successful implementation where necessary. Monitor’s manager’s adherence to relevant policies and procedures so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence
Motivates subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects considering best practices, improvement of processes and productivity improvement.
Perform related tasks and duties as assigned and deemed responsible by management.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Minimum of 5 years’ experience in relevant role within the international luxury hospitality industry; 3 years of which in managerial position
Attention to details
Dedication to providing exceptional customer service, ensuring that guests have a positive experience
Excellent communication and interpersonal abilities
Fluency in English; additional language skills are a plus
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.