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Summary This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the Medical Center, in the Health Administration Service (HAS). The primary purpose is to serve as Chief providing overall management and leadership of the service. Serves as the Chief of Health Administration Services (HAS) and reports directly to the Associate Director. Responsibilities The Chief, HAS, formulates and issues policies, through the Director, relating to the broad areas of health administration. This provides a basis for sound administrative practices, defines responsibilities for carrying out specific functions, provides recognized authority consistent with applicable laws under which actions are taken to minimize the possibility of unauthorized action or favorable criticism and facilities decisions to promote consistency of interpretations and application across organizational lines. Participates with other professional administrative services in serving as a member of numerous management committees. Formulates and issues policies, through the Medical Center Director (MCD), relating to the broad area of health administration. This provides a basis for sound administrative practices, defines responsibilities for carrying out specific functions, provides recognized authority consistent with applicable laws under which actions are taken to minimize the possibility of unauthorized action or unfavorable criticism and facilities decision to promote consistency of interpretations and application across organizational lines. Ensures Veteran's laws relating to the determination of eligibility for hospitalization and related services and benefits are applied appropriately. Design and implement internal and external customer service studies to analyze/evaluate study results and data to identify opportunities and gaps, engage in process improvement activities, and/or track goal/objective progress. Provide high-level coordination to ensure HAS staff adhere to VHA policies, procedures, directives, and practices and other federal, state, and local laws related to scheduling, clinic management, Beneficiary Travel/Veterans Transpiration and evaluation of staff training/education plans, auditing tools/processes, data collection tools, and work/assignment administrative clinic management resources for the facility to include development, allocation/assignment, and management of personnel (Medical Support Assistants/Schedulers and Administrator on Duty), kiosks, data collection tools/reports, and clinic setup. Designs and implements studies such as gap analysis, population modeling, service demand, needs assessment, Strength/Weakness/Opportunity/Challenges (SWOC), make/buy analysis, and other studies to analyze results/data to develop both short and long-range strategic direction/plan and annual business plan to the MCD to inform decisions in staffing levels/distribution, space, equipment, contract, budget/spend plan, education/training plan, and tactical objectives. Analyzes and evaluates studies conducted by subordinates, performance metrics/measures, and other data/information sources to identify opportunities for improvement and engage in process improvement work such as Value Stream Analysis (VSA), Rapid Improvement Events (RIE), 90-day projects and other process improvement activities in support of the facility's strategic plan's objectives and goal. Conducts region-wide studies and evaluations of social programs administered by different organizations within the agency. The work involves isolating, identifying, and recommending solutions to critical problems affecting the administration of important national social programs and the attainment of agency program goals and objectives. Responsibilities require the application of knowledge of national VHA healthcare programs meeting inpatient and outpatient missions at a highly complex, affiliated tertiary care Medical Center with multiple sites and satellite outpatient clinics distributed across a wide geographic area. Identifies trends, accomplishments and/or deficiencies elated to the program to devise solutions or propose alternate courses of action. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00 AM to 4:30 PM Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Officer (Detail- Minimum of 120 days)/PD101700 Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement07/05/2024, . Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Instrumental and key in the development of resource sharing agreements with other federal agencies to include the Department of Defense and other VA Medical Centers; Providing managerial services and technical counsel to senior management officials and clinical program managers; Responsible for the overall management and administration of manpower and other resources utilized in improving the public image of VA and in the maintenance of effective relations with local and regional stakeholders and interested organizations relative to medical administrative issues and activities; Responsible for the annual budget estimates for the operation of HAS activities; Responsible for the staffing and equipment needs of the service line and provides complete justifications for same. You will be rated on the following Competencies for this position: Accounting Operations Administration and Management Administrative Law Applies Technology to Tasks Budget Administration Decision Making Financial Management Influencing/Negotiating Interpersonal Skills Managing Human Resources Oral Communication Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.