FirstBank Jobs

Innova Solutions has a client that is immediately hiring for a Support Specialist. Position Type Full-time, Contract Duration 6 Months Location Dublin OH (Mostly Remote) As a Support Specialist, your responsibilities will be: Programs and Solutions Experience manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals. Responsibilities : * Interact with Customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions. * Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications. * Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices * Leverage critical thinking skills to assist in building solutions that enable global consistency and standardization and facilitate exceptional performance What is expected of you and others at this level * Applies basic concepts, principles and technical capabilities to perform routine tasks * Works on projects of limited scope and complexity * Follows established procedures to resolve readily identifiable technical problems * Works under direct supervision and receives detailed instructions * Develops competence by performing structured work assignments The ideal candidate will have: Minimum 2 years of experience working within an IT Support or clinical environment, and application support. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Dishank Sharma 201-649-8477 dishank.sharma@innovasolutions.com PAY RANGE AND BENEFITS: Pay Range*: $19-20.70 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkwNjIzLjEwNTA4QGFjc2ljb3JwY29tcC5hcGxpdHJhay5jb20