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About Blue Cross Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. How Is This Role Important to Our Work? This position is responsible for the management and oversight of the individual/group agent of record process to ensure compliance with agent/agency agreements and to provide ongoing support for the appointment process and auditing requirements for licensing and appointing of agents/agencies. This position is also responsible to provide support and back up to channel team members. A Day in the Life: Manage day-to-day operations for agent of record changes. Primary point of contact for internal and external agents and vendor partners for the agent-of record changes. Track, report and analyze agent of record process and changes to ensure compliance with agreements. Manage less complex agent/agency appointments and provide support for monitoring of the agent/agency agreements, licensing, EandO coverage, production, and license renewal for external and internal agents to ensure they are in compliance with contract, state and federal requirements. Maintain adequate records around the monitoring and auditing of the appointment process for internal and external agents. Participate with internal business partners to respond to or implement audit plans. Facilitate the following agent/agency issues: agent of record inquiries, agent/agency demographic updates, password resets, reports, etc., as needed. Required Skills and Experiences: 2+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Must be able to work effectively with cross functional groups and participate in problem solving process. Must be self-motivated with strong initiative to learn. Fundamental knowledge of health insurance regulations at both the state and federal levels. Strong organizational and communication skills (both verbal and written). Strong emphasis on the ability to build collaborative relationships. Ability to work independently. Training or experience in Microsoft Word, Excel and Access. Nice to Have: Health insurance experience preferred. Salesforce.com experience preferred. Make A Difference Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com. All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association. Blue Cross and Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.