Job Information
East Boston Neighborhood Health Center Home Care Scheduler in East Boston, Massachusetts
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
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Time Type:
Full time
Department:
All Locations:
East Boston
Position Summary:
Responsible for the coordination of scheduling home health staff and services as ordered by ESP Nurses and in accordance with the individual care needs and requirements of ESP participants. Communicate effectively with staff, participants, families, and contractors. Independently problem-solve with participants, families and staff in accordance with job role/scope of practice. Seeks input form supervisory staff as appropriate to resolve scheduling issues and conflicts. Work effectively under time –limited circumstance and with minimal supervision.
Essential Duties & Responsibilities:
Schedule In Home services for ESP Participants as established and requested by clinical staff of ESP.
Coordinates referrals for a panel of participants and completes all aspects for referral process.
Coordinates all contracted in home services with preferred vendors. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.
Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.
Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.
Responsible for EPIC scheduling of all visits and documentation of all changes.
With ESP Scheduling staff is responsible for coordination of the weekly community health aide schedule, including monthly supervisions and introductions.
Responsible for the weekly distribution of Community Health Aide Schedules and oversight of the verification workflows.
Qualifications and Requirements:
High School graduate or equivalent
Good organizational skills
Ability to problem solve
Excellent telephone communication skills
Strong computer skills especially Microsoft,Windows, Excel
Mature coping skills
There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.
We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…