FirstBank Jobs

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 9:00am – 6:00pm MST. It may be necessary, given the business need, to work occasional overtime or holidays when requested by client. Employees will be required to work some days in the field and some days from home.

We offer 3 – 4 days of paid training. The hours during training will be 9:00am to 6:00pm, Monday - Friday.  * Training will be conducted virtually from your home.*

Primary Responsibilities:

• Manage assigned member caseload telephonically

• Complete home engagement visits, when telephonic outreach attempts (3), are unsuccessful.

• Create a positive experience and relationship with the member

• Keep the member out of the hospital by supporting regular visits to their primary physician

• Keep member actively engaged with their primary physician

• Support the member to ensure adherence to medication plan

• Proactively engage the member to manage their care

• Provide member education

• Help to keep members compliant with their care plans

• Partner with care team (community, providers, internal staff)

• Follows specific timeframes for communication, screening and facilitating of care team meetings with the member and the caregivers, and other members of the health care team to facilitate and coordinate the members approved plan of care.

• Documents all information gathered for the initial assessment, development of the care plan using SMART goals, implementation, monitoring, and evaluating outcomes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED and/or equivalent experience

• Experience with outbound calls to members, Physician’s, and/or Providers

• Microsoft Word (ability to create, copy, edit, send & save documents)

• Microsoft Excel (ability to create, copy, edit, send & save spreadsheets)

• Microsoft Outlook (ability to create, copy, edit, send & save correspondence)

• Must be able to navigate a PC to open applications, send emails, and conduct data entry.

• Bilingual fluency in English and Spanish

• Reside in El Paso, TX

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

• Ability to keep all company sensitive documents secure (if applicable)

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

• Ability to travel up to 25% of the time.

• Must be 18 years of age OR older.

• Ability to work full-time, Monday - Friday between 9:00am – 6:00pm MST including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

• Experience working in Managed Care, Behavioral Health, and Substance Abuse

• Knowledge of TX Medicaid

• Familiarity with the resources available within the community

• Experience in women’s and or pediatric health care setting

• Ability to obtain a Community Health Worker Certification within 6 months of being hired or a current Community Health Worker Certification.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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