Job Information
The LEGO Group Customer Service Advisor - English Speaking in Enfield, Connecticut
Customer Service Advisor - English Speaking
Location Enfield, Connecticut, United States of America
Job ID 0000016684
Category Consumer Service & Contact Center Operations
Job Description
Could you help rebuild the LEGO© Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh? Do we have Technic sets available in bright pink? And does LEGO© Batman™ only come in black or very, very dark grey? If you can keep cool when LEGO© minifigures are losing their heads, then why not join our team? If you think you can solve these problems and lots more, then come and join the LEGO Consumer and Shopper Engagement Team.We’re looking for energised and empathetic people for Enfield, CT. About the role Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries.From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.Starting salary is $41,800.00 per year (plus some benefits) and the role is fixed-term until the end of January 2025. A full 6-week training will be given, and we also offer a wide range of shift times.Our Customer Service Advisors are required to work two days in the office each week and we’ll provide you with all the equipment you need to work remotely. Main responsibilities
Engage with our customers across our various channels including phone, email, or live chat.
Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
Work one weekend day, every other weekend (on rotation) from 10:00am EST - 6:15pm EST.
You will be required to work on days that are critical to the business during our busiest season, such as Black Friday and Cyber Monday to help our most loyal fans. (You may also be scheduled to work on company holidays to support high volumes during our peak season.)
Represent the LEGO brand through our unique tone of voice.
Prioritise and multitask to meet our customers’ expectations.
Agree not to disclose to others, during employment or thereafter, any sensitive, proprietary, or confidential information. (Confidentiality agreement to be signed) Join the LEGO Group team Children are our role models. Theircuriosity,creativityandimaginationinspire everything we do. They have an open,positiveview of the world that motivates us to continuouslystrive tocreate a diverse, dynamic, andinclusiveculturewhere everyone feels valued and a sense of belonging.
The LEGO Groupis proud to be anequal opportunityand an affirmative action employer.We arecommittedtoequal employment opportunityregardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We consider all our employees'part of theLEGOfamily.Being part ofour familyalso means playing a part inbuildinga sustainable future and continuing our mission to #inspire and develop the builders of tomorrow.
Applications are reviewed on an ongoing basis. however, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended forpeople with disabilities- LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.