Job Information
United Ways of Vermont REMOTE: VT 211 Community Resource Specialist in Essex Junction, Vermont
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1163155
Vermont 211 is currently looking for new staff to help clients with connecting to local resources. If you are looking to join a team of committed, caring, and good-humored professionals, we encourage you to apply!
Ideal candidates demonstrate care, curiosity, compassion, and competence in connecting with clients from diverse backgrounds, communication styles, and various needs.
Available Shifts:
- 8am - 4pm EST
- 2pm - 10pm EST
- 4pm - Midnight EST
Job Overview:
As part of our 211 contact center, you will assess callers needs and provide referrals to community resources. You will help Vermont residents in need of general information, food, shelter, mental health crisis intervention, and other community resources. With your help, we can improve and save lives!
Reports to: Vermont 211 Contact Center Manager
Job Type: Full-time
Health Benefits Overview:
Full-Time employees are eligible for health benefits including 75% company-paid health insurance premiums:
o Health insurance
o Dental insurance
o Disability insurance
o Vision insurance
Other Benefits:
- 4 weeks of paid time off (CTO) you begin accruing immediately!
- 11 paid holidays per year
- Up to 6% retirement contribution (403b plan)
- Employer paid Short & Long Term Disability
(Currently NO weekends or Holidays required)
What We Do?
Community Resource Specialists sit at the heart of Vermont 211s operations! These dedicated professionals work daily to serve the community by responding to diverse requests for help by call, text, and e-mail. Among other qualities, they demonstrate care, curiosity, compassion, and competence in connecting to help clients with various needs, backgrounds, and communication styles.
Community Resource Specialists sit at the heart of Vermont 211s operations! An effective Community Resource Specialist assess callers needs and provides referrals to community resources. A successful Community Resource Specialists are able to offer support by call, text, and e-mail. You will help Vermont residents in need of general information, food, shelter, mental health crisis intervention, and other needed information about available health and human services.
Other aspects of this important role include handling afterhours requests for emergency housing on behalf of the State of Vermonts program, offering reassurance and guidance during disasters and other emergencies, and as needed, helping clients who require crisis (including suicide) intervention.
How Do We Do What We Do?
To fulfill their mission, Community Resource Specialists are provided comprehensive initial training as well as continuing training. In addition to receiving ongoing support from Team Leads, Shift Supervisors, Management, and other members of the team.
How To Grow with the Organization:
Once you have mastered the responsibilities of a CRS and can demonstrate the ability to maintain excellent performance standards, the next goal is to obtain your AIRS-CRS certification. During the course of your employment, we provide opportunities to cross-train, become a subject matter expert on a topic of your choosing, and eventually expand into a support role as a Team Lead. Depending on vacancies there may be opportunities to advance into supervisory or management roles. Our organization also encourages networking. We often have on-site presentations from our partner agencies which allows you to make key connections with other human services agencies in Vermont.
Responsibilities:
- Answer incoming calls, email, and texts on an assigned schedule
- Ability to handle a high call volume in a fast-paced contact center environment
- Ability to simultaneously listen to callers, accurately ente call data via keyboarding, and toggle between databases
- Ability to meet key performance metrics
- Provide accurate, relevant information and referral to community resources (health, human services, and government agencies)
- Completes Emergency Housing intake as scripted.
- Understands eligibility guidelines as set forth by Economic Services Division.
- Uses ACCESS (state of Vermont system) to screen clients for eligibility.
- Informs clients of eligibility determinations.
- Refers or directly places eligible clients in hotels that accept the state of Vermont authorizations.
- Completes and submits billing voucher forms acurrately for State of Vermont programs.
- Maintains firm but respectful boundaries with challenging callers.
- Adheres to both United Ways of Vermont and Agency of Human Services confidentiality policies.
- Documents contacts per protocol (in Vermont 211 database and ACCESS).
- Communicates critical updates to other team members in