Job Information
Generac Power Systems Technical Field Service Representative Level III - Energy Systems - Eugene, Oregon in Eugene, Oregon
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.
With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.
The Technical Field Service Representative is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support of Generac industrial products. This position will require up to 50% travel.
Essential Duties and Responsibiliti es:
Provide Technical support, setup, and assistance to customers over the phone and in the field.
Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.
Gather and prepare documentation regarding product failure
Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.
Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.
Provide technical input and design ideas to engineering during new product initiation and existing product improvements.
Assist Training and Education and Technical Publications with manual content and reviews for accuracy.
Provide written weekly reports to manager covering accounts visited, service schools provided, product issues/ concerns, possible sales opportunities, and competitor information when in field.
Assist in site certification, operation, and EPA testing.
Minimum Q ualifications:
High school Diploma
6 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)
Preferred Q ualifications:
Associates Degree in Electrical Engineering or Mechanical Engineering
8 years servicing and troubleshooting of Emergency Power Supply Systems (EPSS)
Knowledge, Skills, and Abilities:
Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams
Understand components and operation of an electrical distribution system
Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision
Experienced in Electronics, Electromechanical Technology
Knowledge of power generation; light tower, pumps, and heating products
Spark Ignited knowledge
Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.