FirstBank Jobs

The Member Services Representative (MSR) is responsible to perform a variety of frontline duties and create a highly personalized experience for members by identifying their needs and recommending the best financial solutions. Essential duties and responsibilities include but are not limited to: -Responsible for upholding our Core Values when dealing with co-workers, our members, and the communities we serve. -Solution-minded by listening, genuinely caring about and quickly addressing individuals needs and requests. -Maintain an up-to-date knowledge of financial products and services, related policies and procedures, rules, and regulations. -Receive and process member financial transactions on share services, including but not limited to: deposits, withdrawals, payments, transfers, check cashing, credit & debit card cash advances, IRA contributions, etc. -Maintain and balance assigned cash drawer within the credit union's established policies and procedures. -Receive and process member financial transactions, which may include but not limited to: term share certificates, change of addresses, stop payments, and eServices. -Perform duties related to member eServices such as: troubleshoot online banking and eStatement requests, debit card issues, unblock accounts, etc. -Serve members from various locations such as lobby counter or drive-thru. Provide clear and concise communication by phone, email, and in-person. -Generally assigned a home branch, may cover other locations or be assigned a different home branch based on operational need. Basic Qualifications -Must be legally eligible for employment in the United States. -Must be 18 years of age or older. -Must have obtained a high school diploma or GED. -Must be available to work a schedule based on operating hours. Preferred Qualifications -One year to three years of similar or related experience. -Well-developed communication and member service skills, active listening, attentiveness, information retention, tact, and diplomacy. -Competence with computers, software programs, and computer keyboard by touch, knowledge of general office machines and 10-key calculator. -Self-empowered and solution-minded, detail oriented, maintains a high degree of accuracy when dealing with numbers and names. -Accuracy in cash handling; basic math skills: adding, subtracting, multiplying, dividing and able to perform dividend calculation. Ability to work in a fast-paced environment and multi-task. -Excellent analytical skills to assist in using available resources for appropriate decision-making regarding member transactions. Physical Requirements While performing the duties of this job, the employee is: -Regularly required to talk or hear. Frequently required to walk or sit; needs to be able to stand for extended period of time. -Must frequently or occasionally lift and/or move up to 50 pounds -Specific vision abilities required by this job include, but are not limited to, close and distance vision. -Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. Job Status: Full-Time, Non-Exempt Location: Marion County Pay: From $15.65 per hour. Compensation commensurate of experience and qualifications. If you need assistance in seeking a job opportunity, or if you need reasonable accommodation with the application process, please call or contact us online. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Protected Veteran status, age, or any other characteristic protected by law. This organization participates in E-Verify. Fairmont Federal Credit Union reserves the right to fill this role at a higher/lower grade level based on business need. We assesses market data to establish salary ranges that enable us to remain competitive. You are paid withi the salary range, based on your experience, location and market position