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This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6533761

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rBusiness Analyst, Intermediate (Business Intelligence and Operations)

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rLocation: Vice Provost Aca Affairs BA

rRegular/Temporary: Regular

rJob ID: 607898

rFull/Part Time: Full-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation.

Job Description

The Business Analyst (BA), Intermediate develops and maintains an understanding of university and divisional initiatives and their strategic alignment, goals, and objectives. This individual collaborates with business partners, other team members, and leadership across the institution and within the division to determine the value and viability of proposed university initiatives and on the development and management of project briefs, business cases, and cost benefit analysis documents, as well as the design, development, and improvement of cross-divisional processes and applications. The person in this position identifies and evaluates cross-department, cross-divisional, and project impact, as well as potential business risk and risk impact. The BA, Int. identifies metrics and collaborates with senior team members and business areas to determine ROI on initiatives.

The BA, Int. develops and maintains productive partnerships with leaders and colleagues across the institution, business units, distributed business analysts, solution architects, and other technical teams within ITS. This individual assists Academic Affairs Business Analysis team in the development of strong, consistent processes, cohesive and standardized best practices. The BA, Int. collaborates as a member of an institutional center of excellence with other business analysts at the institution. This individual also has a commitment to continuous professional development and embraces opportunities for learning and growth.

Business Systems and Application Process Analysis - 75%

• Support technical goals through analysis, implementation, evaluation, and review of complex technology and business processes.
• Participate in software development cycle with stakeholders and developers across divisions.
• Elicit requirements and business needs, diagnose problems, recommend potential solutions, identify opportunities to improve daily work, processes, operations.
• Work to understand needs of departments via workshops, shadowing, interviews, business process or data/systems mapping, surveys, workflow analyses, etc.
• Create specifications for technical solutions and functional end user documentation as well.
• Design test plans and use cases. Utilize past and current processes and data for improved decision making, identification of best practices, etc.
• Participates in analysis and design for cross-divisional and cross-departmental processes.
• Works to help reduce technical debt.
• Collaborate with other teams and staff, building and maintaining positive working relationships across the university.

Project Management - 20%

• Serve as Project Manager to coordinate and facilitate moderately complex projects as assigned.
• Ensure data integrity of task and project tracking.
• Report project p ogress per defined schedule.
• Ensure visibility into project and task status for stakeholders and others.
• Utilize data to promote effective and efficient operations and escalate bottlenecks to leadership.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• Bachelor\'s degree in relevant field.
• 2-4 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Business systems support experience in higher education.
• Master\'s degree in relevant field.
• Experience with PeopleSoft, Salesforce, and/or ServiceNOW.
• CBAP or other similar credential.

Knowledge, Skills, & Abilities

Knowledge

Strong knowledge of tools, processes, and policies of NAU business intelligence and operations.

Knowledge of institutional business goals and strategies to achieve and maintain growth.

Intermediate knowledge of software design methodologies and database principles.

Intermediate knowledge of integrated student information systems.

Strong knowledge relating to multiple departments, policies, procedures.

Strong kno