Job Information
Orion Consortium Queue Coordinator 0 - *no cert required in Fort Meade, Maryland
TS/SCI FS poly required.
Position Description:
Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.
The job duties are as follows:
Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Monitoring dedicated queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other Teams
Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload
REQUIREMENTS
Must have 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role.
Must be able to multi-task, communicate clearly and handle a high stress environment.
Position requires a TS/SCI.
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