Job Information
TEKsystems IT Support Technician in Fort Mill, South Carolina
Description:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution- they use Service Now
Provide as 2nd level (Tier II) support to other helpdesk technicians.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
Takes on added responsibilities to manage and administer customer support systems and departmental systems.
Works with other department team members to insure good cross communication and cross training.
Perform other duties assigned as assigned by the manager.
Skills:
Customer service, Active directory, Windows, Help desk, Help desk support, Technical support, Hardware, Office 365, Service desk
Top Skills Details:
Customer service,Active directory,Windows,Help desk,Help desk support,Technical support,Hardware,Office 365,Service desk
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.