FirstBank Jobs

If you are located within the Dallas OR Fort Worth Metroplex, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM

Senior Service Account Managers are responsible for first - level response and resolution of escalated issues with external and internal customers.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need, to work weekends (possibility of events). Our office is located at 2063 Town East, Dallas / Fort Worth, TX.

We offer weeks of paid on-the-job training. The hours of training will be aligned with your schedule.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership

• Provide expertise and customer service support to members, customers, and / or providers

• Identify and resolves operational problems using defined processes, expertise, and judgment

• Investigate claim and / or customer service issues as identified and communicate resolution to customers

• Review Adherence opportunities daily and assist with rebuttals as appropriate

• Document and track all inventory accurately within the tracking database

• Lead and oversee projects, initiates follow up and status checks, maintains efficiency, and provides good communication

• Coach and mentor, share best practices; train as needed, Lead process improvement special projects, document new processes and / or project summaries

• Working independently at community events

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience

• 2+ years of Community Outreach Events experience

• 2+ years of client account management experience

• 1+ years of claims processing experience

• Bilingual fluency in English and Spanish

• Ability and willingness to travel up to 75% of the time (Domestic) within the Dallas OR Fort Worth Metroplex, TX

• Experience with Microsoft Word (create, edit, format documents) and Microsoft Excel (create, edit, sort / filter spreadsheets, and pivot tables)

• Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday including the flexibility to work weekends based on business need

• Must be 18 years of age OR older

Preferred Qualifications:

• UNET, COSMOS, FACETS, OR NICE claims platforms experience

• Microsoft PowerPoint (create, edit, format presentations)

• Project management experience

Telecommuting Requirements:

• Reside within the Dallas OR Fort Worth Metroplex, TX

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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