Job Information
Deluxe Merchant Supt Spec, ISV in Fort Worth, Texas
Serve as a member of the integrated software merchant helpdesk. Responsible for providing a high level of customer service, technical support, and installation assistance. Must be PC literate with an ability to handle highly complex computer related escalated technical problems. Strong problem-solving attitude with the ability to give clear technical instructions with remote troubleshooting techniques, is required. Knowledge of POS systems a plus.• Cultivates partner/merchant relationships providing personal and customized account care.• Performs the direct installation of POS devices, units and software remotely for all ISV partners and their specified platforms• Provides high level, customized technical support to customers and partners utilizing complex computer related systems and POS devices.• Assists with customer service inquiries, such as billing, fee, statement questions, etc.• Answers support calls and responds to moderately complex inquiries to ensure needs are met.• Resolves highly complex technical problems as appropriate and escalates if a more customized technical solution is required.Basic Qualifications:Education and Experience: Bachelors in related field and 2 years of related experience or HS/GED and 6 years. A minimum of four years call center experience in the credit card processing industry is preferred. Overall understanding of First American’s operations and procedures and PC literacy are required.Preferred Qualifications:Education and Experience: Bachelor’s and 2 years• Experience working in a managed services environment preferred.• 2 year degree and/or CompTIA A+ certification preferred.
Additional Basic Qualifications:
Must be 18 years of age or older
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .