Job Information
DriveTime Specialist, Deficiency Collections in Fort Worth, Texas
General Summary:
This position involves managing deficiency balances on unsecured accounts and overseeing third-party vendors by tracking their performance, facilitating communications, and conducting regular reviews. Key duties include managing the onboarding of loans, monitoring vendor service level agreements, processing invoices, and providing updates on partner activities and account statuses. The position ensures optimal performance and compliance throughout the collection process and facilitates regular vendor touchpoints to address operational hurdles, enhance performance, and stay updated on industry changes.
Essential Job Functions:
Monitor vendor SLAs to ensure compliance, reporting and performance guidelines are met.
Prepare and audit vendor invoices for accuracy and adherence to business expectations.
Facilitate vendor touchpoints to address performance-related issues, operational hurdles, and discuss any changes in regulations or industry standards.
Work within our servicing platform as the system of record for customer information, complaints, and debt disputes.
Manage vendor inquiries and general media requests through third party portal.
Process various system updates according to each individual vendor’s reporting.
Meet quality control expectations and internal SLAs by accurately reviewing account closures for eligibility and complaint handling.
Knowledge, Skills and Abilities (KSAs):
Clear, concise and professional written and oral communications and interpersonal skills
Comfortable with regulatory requirements and ability to identify risks based on defined process and procedures
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Strong negotiation and conflict management skills
Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
Ability to drive departmental compliance with FDCPA requirements
Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
Self-motivated with strong decision-making capabilities; ability to self-start
Ability to work in an accurate, detail-oriented and highly productive manner
Work Experience/Education:
High School Diploma
2+ years of experience in collections, customer service, sales or retail industry
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Hiring is contingent upon successful completion of our background check and drug screen process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.