Job Information
Aston Carter Sales Support Representative in Frankfort, Illinois
Description:
• The individual will ensure customer satisfaction is achieved; and assists the company in meeting its set goals for revenue, profit, receivables, on-time and fill rate, quality and safety
• 75% - Customer Account Management 25% - Service, Communication and Teamwork For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle free interface with customers
• Start to build lasting relationships with customers through knowledgeable communication and meeting requirement for proactive calls to ensure service expectations are met
• Ensure domestic orders are entered on-time and review daily
• Manage all aspects of order cycle including any troubleshooting to ensure customer satisfaction and hassle free interface
• orders should have accurate prices, terms, customer information, dates, item numbers, quantities, shipping instructions, etc
• Perform all functions of job position using various computer applications and channels of communication
• Effectively manage work situation of basic degree of complexity, which could impact company image and/or sales dollars and cost
• Document and initiate dispute resolution process as appropriate to ensure customer satisfaction
• Engage sales where necessary using independent judgment
• Handle assigned projects in addition to daily tasks independently Liaise regularly with other functions such as Credit, Logistics, Supply chain, Operations & Sales, to ensure shipped in full and on time (SIFOT) delivery to our customers
• Coordination with supervisors to authorize additional expenditures when appropriate to ensure service delivery and customer satisfaction levels are maintained
• Improving service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer's needs, new products, product availability and the production plans
• Meeting phone coverage requirements to provide world class customer service
• Actively participating on teams by contributing skills and appropriate knowledge to continually achieve better solutions and results
• Knowledge and compliance to all pertinent processes, policies and standards, both departmental and company-wide, needed to perform your primary responsibilities
Skills:
Customer service, Sales support, Order entry, Customer support, Administrative support, Order processing, Microsoft office, Sales administration, Purchase order, Sap, Microsoft excel, Inbound call, Outlook, Account management
Top Skills Details:
Customer service,Sales support,Order entry,Customer support,Administrative support,Order processing
Additional Skills & Qualifications:
.
Experience Level:
Intermediate Level
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.