Job Information
Veralto Technical Support Specialist in Gdańsk, Poland
Technical Support Specialist (Must be based near or commuting distance to Gdansk or Wroclaw, Poland) - Hybrid role
Are you…
Interested in working for an international and diverse company?
Looking to use your troubleshooting skill?
Interested in developing your career in the water industry?
If so, read on!
At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
We offer:
Professional onboarding and training opportunities
Further development of your technical and personal skills through a varied range of tasks and diverse product portfolio
A strong team that looks forward to working with you
English lessons allowance
Additional medical care – Medicover, Multisport card
The Technical Support Specialist is responsible for providing first-class service and support to all internal and external customers via phone, email and chat and will be based in Gdansk or Wroclaw.
In this role, you will support our European customers on weekdays between 8am and 4pm, with a focus on Poland-speaking customers. As part of this team, you will work with our clients to find solutions to challenging technical problems. To do this, you will need solid expertise in our products and applications, as well as the relevant vertical market knowledge. You will use Salesforce and communicate internally across departments as needed.
In this role, a typical day will look like:
You will answer technical questions from our customers and provide timely, high-quality answers.
You will assist our customers with troubleshooting Hach Online equipment and related software, and provide support with questions regarding analysis methods
You handle customer concerns and use a cross-departmental network to find solutions for all parties involved
Act as a liaison between technical support and other departments to represent the Voice of Customer (VOC) and drive continuous improvements
The essential requirements of the job include:
Bachelor's degree in chemistry, biology, environmental science or equivalent.
2-3 years of proven experience in customer service, technical support, field service.
Excellent troubleshooting and problem-solving skills
At Hach we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.