Job Information
CBRE Front of House & Senior Administrator in Glasglow, United Kingdom
Front of House & Senior Administrator
Job ID
168223
Posted
10-Jun-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland
This position is full time, permanent and based in our Glasgow office.
General Description
The Front of House and Senior Office Administrator position is a dual role which will provide an efficient service to all staff, clients and guests, in line with CBREs vision and values. This is an integral role in ensuring the smooth running of the client space, office and mailroom. This is a varied position, with scope for progression within a small department which supports all key areas of the business.
Main Tasks & Responsibilities
- Front of House duties, with shared responsibilities for the below:
Meeting, greeting and attending to the needs of our clients to ensure a superb customer service experience
To build a good rapport with all clients & staff and resolve any complaints or issues quickly, to maintain a high-quality service
Collection of daily mail and sign-off for deliveries to main reception and redirection where required
To assist in always keeping the reception area presentable
Set-up meeting rooms to a high standard for clients and senior team
Book meeting rooms through central program and co-ordinate with teams to ensure appropriate rooms are allocated with efficient requirements
Ensure that all meeting room bookings and cancellations are processed efficiently
Liaise with local catering company for in-house events and meetings
- Senior Office Administrator duties, with shared responsibilities:
Organisation and distribution of incoming mail, introducing efficiencies where possible
Issuing outgoing mail to clients, tenants and staff
Invoice processing for office overheads
Assist the Office Manager with office operations; including H&S, finance and communications
Keep weekly stock of office supplies and place orders when necessary
Processing and physical banking of cheques for the cash team 3 days per week
Organising and arranging local and international travel for the senior team
Maintain team mailbox, responding to queries timely
Arranging secure access and locker allocations for new starts to the business
Additional:
Adhere to all fire safety test procedures and assist in the evacuation process in the event of a fire
Undertake any other ad-hoc duties relevant to the post as and when required by request of the office manager or senior team (powerpoint presentations, letter typing, mail merges, internal event planning, diary invites etc)
Complete all annual training as required
Skills & Experience
A friendly and welcoming approach
High standards of dress and presentation
Ability to remain calm under pressure and to multitask during busy periods
The ability to work unsupervised confidently
Excellent interpersonal skills at all levels
Good administrative skills and the ability to use email, mailboxes, Microsoft packages and booking systems
Good team working skills
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)