FirstBank Jobs

Schedule: M-F, 10:00 am - 4:00 pm

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

• Hybrid work arrangement
• Annual Pool Bonus
• Paid holidays
• 401(k) and Profit sharing
• Tuition reimbursement program
• Onsite gym
• Family-owned and operated business

As the Customer Service Parts Specialist, you will:

• Verify and enter parts orders received by fax, email, and web portal; following work instructions
• Assist customers with parts orders, supply orders, and part identification requests in a professional manner, through email and phone
• Perform daily administrative post-shipment tasks, including but not limited to; order acknowledgment, order tracking, order invoicing, credit card billing, electronic billing, and document storage
• Perform additional duties as assigned

For success in this role, you will:

• Capably handle required administrative functions and meet productivity standards
• Verify work to ensure accurate results, requiring minimal rework
• Follow work instructions, procedures, safety guidelines, and company policies
• Listen to others, expressing ideas, with tact and professionalism
• Give customer needs priority, responding quickly to concerns and demonstrating a desire to assist others
• Be internally motivated and work well with minimal supervision
• Devise workable solutions or consult with secondary resources to devise solutions
• Have a HS Diploma or equivalent
• Have 1-3 years of demonstrated success working in a call center or customer support role
• Have previous experience working with ERP systems and the ability to learn Skytron's ERP system
• Have a strong proficiency in Microsoft Office programs